Strategic Retention Consultant

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

TIH, a leading financial services group in South Africa, is seeking a customer service professional focused on policy retention and client relationships in Johannesburg. You will diagnose complex queries, present product propositions, and ensure compliance with regulatory codes while supporting KPI targets.

The role demands solid product knowledge and ongoing personal development. You will work with cross-functional teams to identify retention opportunities, deliver high-quality service, and

Qualifications

• Experience in customer service or call center.
• SAQA/Matrics or equivalent educational background.
• Regulatory knowledge is a plus.

Responsibilities

• Provide quality service and identify retention opportunities.
• Handle complex queries and resolve customer problems.
• Identify products/services to meet customer needs and retain business.
• Assist in customer management activities.
• Ensure compliance with organisational policies and regulatory codes.
• Prioritise workflow to meet productivity and KPI targets.
• Engage in assessments and development activities to improve performance.

Skills

Customer service

Needs clarification

Sales propositions

Customer management

Compliance knowledge

Performance management

Professional development

Education

Matric / Grade 12 or SAQA Accredited Equivalent

Job description

TIH, a leading financial services group in South Africa, is seeking a customer service professional focused on policy retention and client relationships in Johannesburg. You will diagnose complex queries, present product propositions, and ensure compliance with regulatory codes while supporting KPI targets.

The role demands solid product knowledge and ongoing personal development. You will work with cross-functional teams to identify retention opportunities, deliver high-quality service, and