Afrikaans Retention Specialist - Customer Growth

Telesure Investment Holdings (Pty) Ltd.; Johannesburg; Sur place; ZAR 210 000 - 330 000; Plein temps

Résumé du poste

Telesure Investment Holdings (Pty) Ltd. seeks a Retention Consultant (Afrikaans) to drive customer retention, manage relationships and resolve complex queries in a Johannesburg-based role. You will apply retention strategies, handle policy-related cases, and identify opportunities to maintain and grow existing business.

The role emphasizes customer service excellence, product knowledge, and adherence to regulatory standards, with performance targets and ongoing capability development.

Qualifications

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous)
• FAIS credits, CPD hours and COB (Advantageous)
• Regulatory Exam 5 and related regulatory qualifications are advantageous

Responsabilités

• Provide quality customer service while identifying opportunities to secure new business or support retention
• Clarify customer needs and set clear objectives for each call using standard materials
• Present products/services that meet customer needs and influence retention decisions
• Manage customers through standard activities and document interactions in the system
• Ensure compliance with organisational policies and regulatory codes and obtain supervisor approval for any exceptions
• Support performance management by prioritising workload and meeting KPIs
• Develop capabilities through training, coaching and external accreditation when relevant

Connaissances

Customer service

Relationship management

KPI tracking

Formation

Matric/Grade 12 or SAQA Accredited Equivalent

Regulatory Exam 5 (Advantageous)

FAIS credits/CPD hours/COB (Advantageous)

Description du poste

Telesure Investment Holdings (Pty) Ltd. seeks a Retention Consultant (Afrikaans) to drive customer retention, manage relationships and resolve complex queries in a Johannesburg-based role. You will apply retention strategies, handle policy-related cases, and identify opportunities to maintain and grow existing business.

The role emphasizes customer service excellence, product knowledge, and adherence to regulatory standards, with performance targets and ongoing capability development.