Strategic Moves Officer - Empty Homes Recycling

Places for People; Empangeni; On-site; ZAR 776,000 - 1,109,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme for colleagues up to 2%

35 days holiday (including bank), buy–

Healthcare cashback plan

Wellbeing support including EAP

Discounts via Our Place Rewards

Training and career progression

Recognition programmes

Inclusion and wellbeing focus

Free Places Gyms membership

Life Assurance & will writing services

Job summary

Places for People in the UK is seeking a Strategic Moves Officer to identify and manage opportunities to support Customers moving from homes that are no longer performing effectively, helping us optimise the housing portfolio and improve outcomes for customers.

You’ll manage cases from identification through to the property becoming empty, working closely with Housing Management, Lettings, Repairs, Disrepair, Voids and other teams to find appropriate rehousing solutions.

Qualifications

• Experience managing complex, high-volume casework and delivering positive customer outcomes.
• Experience coordinating projects across multiple teams and stakeholders.
• Knowledge of rehousing, decant and transfer policies with safeguarding awareness.
• Experience developing or improving policies with governance and evidence-based decisions.

Responsibilities

• Identify and manage opportunities to support customers moving from underperforming homes.
• Develop move plans and maintain accurate case records from start to completion.
• Collaborate with Housing Management, Lettings, Repairs and other teams to find rehousing solutions.
• Support conversations with customers and ensure compliance with policies and safeguarding.

Skills

High-volume casework

Project coordination

Social housing asset management

Rehousing and decant policies

Policy development / improvement

Microsoft Excel

Microsoft Office

Tools

Microsoft Excel

Microsoft Office

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More About Your Role

As our Strategic Moves Officer, you'll identify and manage opportunities to support Customers moving from homes that are no longer performing effectively, helping us make the best use of our housing portfolio while improving Customer outcomes. You'll manage cases from identification through to the property becoming empty, working closely with Housing Management, Lettings, Repairs, Disrepair, Voids and other teams to find appropriate rehousing solutions. You'll develop individual move plans, maintain accurate records, help remove barriers to successful moves and support colleagues to have effective and consistent conversations with Customers.

Essential Criteria

• Experience managing complex, high-volume casework and delivering positive Customer outcomes.
• Experience managing projects through to completion and coordinating activity across multiple teams and stakeholders.
• Practical knowledge of social housing asset management, including asset performance principles.
• Knowledge of rehousing, decant and transfer policies and procedures, including safeguarding and vulnerability considerations.
• Experience developing or improving policies, frameworks, processes or services, with working knowledge of Microsoft Excel and Microsoft Office.

More About You

You’ll understand the challenges Customers can face when moving home and know how to balance their individual needs with wider business outcomes. You’ll be comfortable managing several cases at once, bringing structure and focus to each one while working collaboratively across different teams. You’ll also have an understanding of home loss and disturbance payments, governance and evidence-based decision-making in a regulated environment. Experience of asset disposal, housing sales, regeneration, rehousing or delivering training would be an advantage, as would experience using Power BI, GIS or asset management systems.

Please note, this role requires a Basic DBS check and a Driving license.

What You’ll Get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the vacancy. If you would like to be considered under this scheme, please indicate this in your application.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodivergent individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.