Strategic FMCG Sales & Supply Chain Coordinator

Eskort-Pty-Ltd; Irene; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Eskort-Pty-Ltd in Irene, Centurion, is seeking a highly organized Sales & Supply Chain Coordinator to join our Head Office team. The role focuses on coordinating customer orders, liaising with Production and Logistics, and maintaining strong customer relationships in a fast-paced FMCG environment.

The successful candidate will have experience in sales/customer service and supply chain coordination, with excellent communication and problem-solving skills, and the ability to manage deadlines and

Qualifications

• Grade 12 or equivalent required.
• Experience in telesales or sales/customer service with supply chain.
• Good knowledge of computer programs and telephone systems.

Responsibilities

• Capture and process customer orders accurately and compliantly.
• Ensure orders are processed within agreed service levels.
• Release orders to Production within required cut-off times.
• Coordinate order amendments with Production, Logistics and customers.
• Respond promptly to enquiries regarding orders, delivery dates and amendments.
• Build strong customer relationships through proactive communication and timely issue resolution.
• Monitor outstanding orders and coordinate with Logistics to ensure deliveries.
• Coordinate urgent/add-on orders meeting tight turnaround times.
• Confirm stock availability and delivery commitments to customers.
• Serve as primary contact for order enquiries and product availability.
• Resolve logistics-related issues within agreed service levels.
• Maintain regular communication on order progress and production constraints.

Skills

Communication

Interpersonal skills

Product knowledge

Phone presenting

Complaint handling

Team coordination

Education

Grade 12

Tools

Computer literacy

Job description

Eskort-Pty-Ltd in Irene, Centurion, is seeking a highly organized Sales & Supply Chain Coordinator to join our Head Office team. The role focuses on coordinating customer orders, liaising with Production and Logistics, and maintaining strong customer relationships in a fast-paced FMCG environment.

The successful candidate will have experience in sales/customer service and supply chain coordination, with excellent communication and problem-solving skills, and the ability to manage deadlines and