Strategic Claims Lead | Complex & Cell Captive Expert

Guardrisk; Sandton; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions in South Africa. This role provides strategic technical claims leadership and independent oversight across a portfolio of cell captive, binder and delegated claims arrangements.

The successful candidate will drive claims governance, leverage data-driven insights, and support regulatory compliance while partnering with stakeholders to deliver value and risk reduction.

Qualifications

• Minimum five years’ short-term insurance claims experience, including complex or high-value claims.
• Demonstrated experience in a senior technical, advisory, oversight or decision-making role.
• Experience across delegated claims arrangements, cell captive or binder business, complaints and NFO matters, litigation, or large-loss oversight.

Responsibilities

• Strategic claims portfolio oversight
• Complex claims and decision support
• Complaints and regulatory matters
• Claims governance and assurance
• Policy and process improvement
• Management information and insight
• Stakeholder influence and capability building
• Delivery and accountability

Skills

Strategic thinking

Analytical judgement

Commercial judgement

Influence

Execution under pressure

Learning agility

Education

Matric / Grade 12

Tertiary qualification in Insurance, Risk Management, Law, Commerce

NQF Level 5 insurance qualification (advantage)

Job description

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions in South Africa. This role provides strategic technical claims leadership and independent oversight across a portfolio of cell captive, binder and delegated claims arrangements.

The successful candidate will drive claims governance, leverage data-driven insights, and support regulatory compliance while partnering with stakeholders to deliver value and risk reduction.