Store Supervisor — Retail Ops & Customer Experience

Profile Personnel; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail store in East London seeks a Junior Manager to assist the Store Manager with daily operations. The ideal candidate will have a Grade 12 education and 1–2 years of management experience in retail or hospitality. Key responsibilities include supporting staff supervision, maintaining excellent customer service, overseeing stock and cash control, and ensuring compliance with policies. The role requires flexibility to work long hours, including weekends and public holidays.

Qualifications

• 1–2 years of supervisory or management experience is essential.
• Experience in retail or hospitality industry is required, including flexibility for long hours.

Responsibilities

• Support the Store Manager in daily operations and staff supervision.
• Ensure excellent customer service and store presentation.
• Oversee stock management, cash control, and shift planning.
• Maintain compliance with company policies and procedures.
• Lead by example in achieving sales and operational targets.

Skills

Retail experience

Customer service

Leadership

Education

Grade 12 (Matric)

Job description

A prominent retail store in East London seeks a Junior Manager to assist the Store Manager with daily operations. The ideal candidate will have a Grade 12 education and 1–2 years of management experience in retail or hospitality. Key responsibilities include supporting staff supervision, maintaining excellent customer service, overseeing stock and cash control, and ensuring compliance with policies. The role requires flexibility to work long hours, including weekends and public holidays.