Store Manager- Vaal

Cash Crusaders; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail chain in Johannesburg seeks a results-driven Store Manager to lead a dynamic team. You will be responsible for operational excellence, driving sales, and ensuring exceptional customer service. The ideal candidate has proven retail management experience and a passion for people development. This role requires strong leadership, communication skills, and commitment to customer satisfaction.

Qualifications

• Proven retail management experience required.
• Strong leadership and people management skills needed.
• Passion for customer service and retail excellence expected.

Responsibilities

• Drive store performance to achieve sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.

Skills

Leadership skills

Communication skills

Organisational skills

Customer service

Results-oriented mindset

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

• Operational Management: Drive store performance to achieve and exceed sales targets; Maximise income streams through effective promotion of add-ons, GP, and other revenue channels; Ensure consistent implementation of merchandising and marketing standards; Attract and retain a strong and loyal customer base.
• Inventory Management: Oversee inventory controls and ensure effective stock management; Monitor store performance in line with stock availability and customer demand.
• Customer Service: Ensure exceptional customer experiences that exceed expectations; Review and act on Mystery Shopper reports and customer feedback; Resolve product and service-related complaints quickly and effectively; Lead by example in reinforcing a customer-first culture among staff.
• People Management: Train, develop and motivate staff to reach full potential; Plan for succession and promote internal growth; Manage performance consistently and fairly; Foster a positive, engaging and productive working environment.
• Administration & Compliance: Ensure strict adherence to company policies, systems, and procedures; Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays