Store Manager - Soweto

iKhokha; Soweto; On-site; ZAR 240,000 - 380,000; Full time

Benefits offered by this job

Hybrid/remote/in-office options

Competitive remuneration and benefits

Study leave opportunities

On-demand learning access

Office barista and coffee on site

Job summary

iKhokha in Soweto is seeking an experienced Store Manager to drive sales, lead a 5-person team, and strengthen iKhokha's presence in the local community.

You will be responsible for store P&L, in-store marketing, staff recruitment and training, and delivering exceptional customer service while upholding the brand.

This role requires at least 3 years in retail leadership, strong communication, and a drive to grow informal market retail.

Qualifications

• Minimum 3+ years in a similar role with growth focus.
• Experience in informal market retail and in-branch dynamics.
• Strong commercial skills with ability to meet sales, marketing and customer service targets.
• Proficient in MS Office and basic store operations.
• Fluent in English and Afrikaans; Xhosa is optional.

Responsibilities

• Manage the iKhokha Store and drive sales.
• Lead a 5-person branch team and plan staff routes.
• Implement in-branch marketing activities and store P&L responsibilities.
• Maintain relationships with stores and evangelise the brand in the community.
• Recruit, train, and manage performance of staff.

Skills

Strong communication

Sales management

Customer service

Education

National Senior Certificate (Matric)

Undergraduate Degree advantageous

Tools

MS Office

Job description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Big energy. Big ambition. Big impact.

Join iKhokha as a Store Manager based in Soweto, as our Store Manager, you’ll drive sales, build an unstoppable team and take iKhokha to the next level in your local community.

So, what will you do?

• Responsible for managing the iKhokha Store.
• Drive Sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities, create revenue-generating opportunities in line with iKhokha goals.
• Responsible for branch P&L’s.
• Manage a team of 5 branch staff.
• Represent and uphold the iKhokha brand and culture within the iKhokha branch.
• Evangelise iKhokha within the local community.

In addition to the above, you will:

• Accountable for the performance of the iKhokha Head Office store.
• Responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials.
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric).
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a similar role with the following:

• Informal market retail and retail operations experience with a strong focus on growth.
• Understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office.
• Strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.
• Valid driver’s license and own transport.
• Clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.