Store Manager: Lead Customer Experience & Ops

Top Vitae Recruitment; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Job summary

Top Vitae Recruitment is looking for a dynamic Store Manager in Mbombela (Nelspruit). This role involves providing exceptional customer service and overseeing daily store operations effectively.

The ideal candidate must have at least 5 years of retail management experience and be proficient in MS Office. Strong customer relationship skills and the ability to manage a team are essential.

Qualifications

• 5 years of previous retail management experience.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

Responsibilities

• Scheduling and delegating tasks to employees.
• Maintaining accurate bank balances.
• Conducting cash-ups and preparing daily, weekly, and monthly reports.
• Establishing strong customer relationships.
• Enforcing company policies and procedures.

Skills

Customer service

Team management

Time management

Negotiation

Analytical skills

Education

Grade 12/Matric

Tools

MS Office

Sage Evolution

Job description

The ideal candidate is a dynamic individual who will fill the role of Store Manager, responsible for providing exemplary customer service through product showcasing and overseeing staff operations.

Responsibilities:

• Scheduling and delegating tasks to employees, monitoring their performance, and ensuring efficient store operations
• Maintaining accurate bank balances
• Conducting cash-ups, and preparing daily, weekly, and monthly reports
• Establishing strong customer relationships
• Enforcing company policies and procedures
• Addressing customer concerns both in-store and telephonically
• Fostering collaboration with various departments within the group are also vital aspects of the position

Qualification:

• Grade 12/Matric
• 5 years of previous retail management experience.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

Competencies:

• Proficiency in verbal and written communication
• Excellent team player with a high level of integrity and a passion for team success.
• Ability to negotiate.
• Detail Orientated
• Ability to manage time / prioritise
• Active Listening ability
• High Achiever / Results Driven
• Ability to multitask.
• Ability to work under pressure.
• Excellent analytical, problem-solving and organisational skills

Please consider your application unsuccessful if you have not received a response within two weeks of applying.