Store Manager (Canal Walk Boutique)

Lindt and Sprungli (South Africa); Milnerton; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading premium chocolate company in Milnerton is seeking an experienced retail manager to oversee the daily operations of its boutique. The role involves maximizing sales, implementing customer service standards, and developing local marketing initiatives. Candidates should have proven retail management experience and a strong understanding of sales and marketing operations.

Qualifications

• Proven experience in retail management or customer service.
• Strong understanding of sales and marketing operations.
• Ability to manage inventory effectively.

Responsibilities

• Manage daily operations of Lindt retail Boutique.
• Ensure exemplary customer service standards.
• Maximize store profitability through sales monitoring.
• Conduct monthly reports as required by Head Office.
• Develop local marketing opportunities.

Skills

Customer service excellence

Inventory management

Sales monitoring

Marketing initiative implementation

Job description

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food / product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards