Store Manager

Cash Crusaders Retail; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Store Manager with proven retail management experience to oversee operations, drive sales performance, and enhance customer service. The role involves managing inventory, developing staff, and ensuring compliance with company policies. Ideal candidates will have strong leadership skills, be target-oriented, and possess excellent communication abilities. This position requires commitment to operational excellence and team growth, including retail hours including weekends.

Qualifications

• Proven retail management experience is necessary.
• Strong leadership and people management skills required.
• Excellent communication and organizational skills needed.
• Must have a target and results-oriented mindset.
• Passion for customer service and retail excellence is essential.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train and develop staff to reach full potential.
• Monitor store performance in line with stock availability and demand.
• Ensure strict adherence to company policies and procedures.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Job description

SUMMARY : POSITION INFO :

Are you a results-driven leader with a passion for retail and people development?

Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For :

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours :

Retail hours, including weekends and public holidays #J-