Store Growth & Service Leader

Cash Crusaders Retail; Durban; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A prominent retail company located in Durban is looking for a management professional to oversee inventory, customer service, and staff development. The ideal candidate will maximize income streams, ensure effective merchandising and marketing standards, and exceed customer expectations. This role involves leading employee training initiatives and ensuring adherence to company policies and procedures, fostering a culture of satisfaction and performance excellence.

Qualifications

• Experience in inventory management and customer service.
• Strong people management skills and training facilitation.
• Understanding of merchandising and marketing strategies.

Responsibilities

• Maximise income streams for the store.
• Ensure effective implementation of merchandising standards.
• Attract and retain customer base.
• Exceed customer expectations and handle complaints.
• Facilitate employee training and development.
• Ensure adherence to company policies.

Job description

INVENTORY MANAGEMENT

Maximise incomes streams for the store (Add-ons, GP etc.)

Ensure effective implementation of merchandising standards

Ensure effective implementation of marketing initiatives

Attraction and retention of customer base

Functional area

Ensure store sales objectives are met

CUSTOMER SERVICE

Ensure Customer Expectations are exceeded

Review Mystery shopper reports

Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints

Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

Facilitate the training and development of employees to ensure correct competency

Succession Planning

Ensure consistent, effective performance management

Manage and enhance employee relations and satisfaction

ADMINISTRATION

Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions.