Specialist: Technician - Service - Multifranchise Menlyn

Motus corporation; Pretoria; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Motus corporation seeks a skilled automotive technician to assess, diagnose, and repair vehicle faults and perform maintenance according to OEM standards. You will deliver high-quality technical expertise to satisfy customers and uphold service delivery values, working efficiently within the workshop.

The role requires hands-on diagnostics, communication with service advisors and customers, and adherence to OEM requirements.

Responsibilities

• Test drive vehicles to assess the work done and for diagnosis of issues customers bring vehicles in for.
• Move frequently between the Workshop, Service Advisors and Parts department to generate quotes for repairs.
• Discuss repair orders with service advisors and customers and provide coherent explanations.
• Provide accurate diagnosis for estimates (cost, time, effort) for repairs to be correct.
• Carry out maintenance, repair and diagnostic work as instructed, often in standing positions or bent positions.
• Replace oil or lubricate equipment; inspect, replace and/or repair damaged parts; may remove and refit a gearbox or engine or brakes.
• Use diagnostic equipment correctly for vehicle diagnosis and repair.
• Work in line with OEM and warranty requirements to ensure valid service outcomes.
• Ensure diagnoses lead to cost-effective, accurate remedies and maintain time targets for manufacturer guidelines.
• Return vehicles to customers in neat, clean, and safe condition.
• Produce legible paperwork reflecting work performed and advise teammates on technical matters.
• Maintain effective communication across departments and with customers and service providers.
• Keep a clean, safe working environment and complete OEM training as required.

Job description

Position Overview

Responsible to assess/ diagnose and repair vehicle faults and conduct services and maintenance to vehicles according to prescribed OEM standards.

Deliver high quality technical expertise to satisfy customers and honour organizational service delivery values, and to do so efficiently and productively.

Specific Role Responsibilities

Key Duties and Responsibilities:

• Test drive vehicles to assess the work done and for diagnosis of issues customers bring vehicles in for.
• Move frequently (walking/ climbing stairs) between the Workshop, Service Advisors and Parts department in order to generate quotes for repairs.
• Discuss repair orders with service advisors and customers as required and provide coherent explanations.
• Provide accurate diagnosis in order for estimates (cost, time, effort) for repairs to be correct.
• Carry out allocated maintenance, repair and diagnostic work as instructed. Working in a standing position with a vehicle overhead on a hoist or working in a bent position with a vehicle in a repair bay.
• Performing tasks such as replacing oil or lubricating equipment; inspecting, replacing and/or repairing damaged and malfunctioning parts. Repairs can include removal and refitment of a gearbox or engine, or removal and refitment of wheels when brakes need to be replaced.
• Use diagnostic equipment correctly for vehicle diagnosis and repair.
• Perform all duties in line with OEM and warranty requirements.
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint.
• Take steps to ensure service and maintenance of vehicles remains within the targeted percentages of the manufacturers' time.
• Ensure vehicles are returned to the customer after service/ repair in a neat, clean and safe condition.
• Produce legible and accurate paperwork, job cards etc reflecting the work performed.
• Provide advice and support to other mechanics on technical matters.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Maintain a clean, safe working environment.
• Successfully and timeously complete all required OEM and other training considered relevant.