Specialist Solution Analyst

Absa Group; Sandton; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Absa Group is seeking a Senior System Analyst to join the DevOps-enabled team, translating business requirements into detailed technical specifications and user stories for full-stack, cross-system integration.

The role involves collaboration with architects, developers, and QA, ensuring traceable, testable requirements and production readiness. Banking domain experience highly valued.

Qualifications

• Essential degree in Information Systems, Computer Science, Engineering Technology or related discipline.
• 5+ years experience in System Analysis and Solution Design.
• Experience with Agile or SAFe environments and UAT/production deployments.
• Banking or Financial Services sector experience preferred.

Responsibilities

• Analyze and validate business and system requirements; translate into technical specs and user stories.
• Produce system specifications, process flows and integration requirements.
• Work with developers through the full SDLC; assist with backlog refinement and sprint planning.
• Support testing phases including SIT and UAT; investigate defects and root cause analysis.
• Provide production support and contribute to continuous improvement initiatives.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Stakeholder engagement

Collaboration

Adaptability

Continuous improvement mindset

Education

Bachelor's degree in Information Technology/IS/CS

Tools

Salesforce

nCino

APIs / API Integrations

SQL

Data Analysis tools

Job description

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes.

Key Responsibilities

Requirements Analysis & Documentation

Analyse, and validate business and system requirements. Translate business requirements into detailed technical specifications and user stories. Document functional, non-functional, integration, and data requirements. Ensure requirements are testable, traceable, and aligned to business objectives. Facilitate requirement workshops and solution discussions.

System & Solution Design

Analyse existing systems and identify solution options. Produce detailed system specifications and process flows. Define configuration and integration requirements. Collaborate with architects to ensure alignment with enterprise standards. Identify solution gaps and recommend remediation approaches.

Delivery Support

Work closely with developers throughout the development lifecycle. Clarify requirements and resolve design issues. Participate in backlog refinement, sprint planning, and reviews. Support implementation planning and release readiness activities. Ensure delivered solutions meet agreed business outcomes.

Testing & Validation

Define acceptance criteria and support test case development. Support SIT and User Acceptance Testing (UAT). Validate system functionality against requirements. Investigate defects and support root cause analysis. Ensure appropriate solution quality before deployment.

Production Support & Continuous Improvement

Investigate production incidents and recurring system issues. Analyse root causes and recommend permanent fixes. Monitor solution performance and identify optimisation opportunities. Support change requests, enhancements, and system upgrades. Contribute to continuous improvement initiatives.

Minimum Qualifications

Essential Bachelor's Degree in: Information Systems Computer Science Engineering Technology Related discipline / Solution Design Qualifications Preferred CBAP, CCBA or ECBA Agile or SAFe Certification TOGAF Foundation SQL or Data Analysis Certification Experience Essential 5 years experience in System Analysis, Solution Analysis 5 years experience in Software Development, preferrably Salesforce or nCino related Experience working within Agile and SAFe environments. Experience producing technical specifications. Experience working with developers and QA teams. Experience supporting UAT and production deployments. Preferred Banking or Financial Services experience. Experience with: Credit Systems Collections & Recoveries Platforms Salesforce nCino API Integrations Data and Reporting Solutions Technical Competencies System Analysis Solution Design Process Modelling Data Analysis API and Integration Analysis SQL and Data Querying Agile Delivery User Story Definition Root Cause Analysis Testing and Validation Stakeholder Management Behavioural Competencies Problem Solving Analytical Thinking Attention to Detail Communication Skills Stakeholder Engagement Collaboration Adaptability Accountability Continuous Improvement Mindset.

Key Deliverables

• Functional Specifications
• System Specifications
• User Stories and Acceptance Criteria
• Process Flows and Solution Diagrams
• Integration Specifications
• Requirements Traceability Matrix
• Testing Support Documentation
• Root Cause Analysis Reports
• Production Support Recommendations

Success Measures

• Requirements quality and completeness
• Reduction in delivery rework
• UAT success rate
• Production stability
• Stakeholder satisfaction
• Defect reduction
• Delivery predictability
• Solution adoption and value realization

Education

Bachelor's Degree: Information Technology.

Employer Statement

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised At Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.