Specialist Solution Analyst

1001 Absa Bank; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Absa Bank seeks a Specialist System Analyst to bridge business needs and technology delivery across full-stack, cross-system interfaces. You will translate requirements into technical specifications, design integrations, and support the team through development, testing, and deployment cycles.

The role emphasises collaboration with architects, QA, and operations, ensuring solutions meet business outcomes while aligning with enterprise standards and risk controls. Banking experience is preferred.

Qualifications

• Essential: 5 years experience in System Analysis / Solution Analysis
• Experience in Software Development; Salesforce or nCino experience preferred
• Experience in Agile and SAFe environments; experience with UAT and production deployments

Responsibilities

• Analyse and validate business and system requirements; translate into technical specs and user stories.
• Produce detailed system specifications and process flows; define configuration and integration requirements.
• Collaborate with architects to ensure alignment with enterprise standards; identify gaps and remediation approaches.
• Work with developers through the lifecycle; clarify requirements; assist in backlog refinement and release readiness.
• Define acceptance criteria; support SIT/UAT; validate functionality against requirements.

Skills

Requirements Analysis

Documentation

System Design

Stakeholder Management

Agile Delivery

Root Cause Analysis

Testing & UAT Support

Education

Bachelor's Degree in Information Systems

Bachelor's Degree in Computer Science

Tools

Salesforce

nCino

API Integrations

Job description

Empowering Africa's tomorrow, together - one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Specialist System Analyst Grade: AVP Business Area: Technology / Business Banking Technology - Recoveries Reports To: Lead Solution Analyst / Engineering Manager / Lead Technology Partner Role Purpose The Specialist System Analyst is responsible for analysing business requirements and translating them into detailed system, integration, and technical specifications that enable effective technology delivery. The role acts as the bridge between business stakeholders, architects, developers, QA teams, and operational users to ensure solutions are feasible, scalable, and aligned to business needs. The incumbent owns the analysis of system functionality, configurations, interfaces, and technical impacts and supports the teams through the execution and completion of the system design.

Key Responsibilities

Requirements Analysis & Documentation Analyse, and validate business and system requirements. Translate business requirements into detailed technical specifications and user stories. Document functional, non-functional, integration, and data requirements. Ensure requirements are testable, traceable, and aligned to business objectives. Facilitate requirement workshops and solution discussions.

System & Solution Design Analyse existing systems and identify solution options. Produce detailed system specifications and process flows. Define configuration and integration requirements. Collaborate with architects to ensure alignment with enterprise standards. Identify solution gaps and recommend remediation approaches.

Delivery Support Work closely with developers throughout the development lifecycle. Clarify requirements and resolve design issues. Participate in backlog refinement, sprint planning, and reviews. Support implementation planning and release readiness activities. Ensure delivered solutions meet agreed business outcomes.

Testing & Validation Define acceptance criteria and support test case development. Support SIT and User Acceptance Testing (UAT). Validate system functionality against requirements. Investigate defects and support root cause analysis. Ensure appropriate solution quality before deployment.

Production Support & Continuous Improvement Investigate production incidents and recurring system issues. Analyse root causes and recommend permanent fixes. Monitor solution performance and identify optimisation opportunities. Support change requests, enhancements, and system upgrades. Contribute to continuous improvement initiatives.

Minimum Qualifications

Essential: Bachelor's Degree in: Information Systems Computer Science Engineering Technology Related discipline / Solution Design

CBAP, CCBA or ECBA Agile or SAFe Certification TOGAF Foundation SQL or Data Analysis Certification

Experience Essential: 5 years experience in System Analysis, Solution Analysis 5 years experience in Software Development, prefered Salesforce or nCino related Experience working within Agile and SAFe environments. Experience producing technical specifications. Experience working with developers and QA teams. Experience supporting UAT and production deployments. Preferred Banking or Financial Services experience. Experience with: Credit Systems Collections & Recoveries Platforms Salesforce nCino API Integrations Data and Reporting Solutions Technical Competencies System Analysis Solution Design Process Modelling Data Analysis API and Integration Analysis SQL and Data Querying Agile Delivery User Story Definition Root Cause Analysis Testing and Validation Stakeholder Management Behavioural Competencies Problem Solving Analytical Thinking Attention to Detail Communication Skills Stakeholder Engagement Collaboration Adaptability Accountability Continuous Improvement Mindset Key Deliverables Functional Specifications System Specifications User Stories and Acceptance Criteria Process Flows and Solution Diagrams Integration Specifications Requirements Traceability Matrix Testing Support Documentation Root Cause Analysis Reports Production Support Recommendations Success Measures Requirements quality and completeness Reduction in delivery rework UAT success rate Production stability Stakeholder satisfaction Defect reduction Delivery predictability Solution adoption and value realization

Education

Bachelor's Degree: Information Technology

At Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you're starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa - which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance - exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don't just build careers. They help shape the future of Africa's financial services landscape.