Specialist: Continuous Improvement

Vodafone Group Plc; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Incentive programs

Retirement & medical aid

Phone and data benefits

Job summary

Vodacom South Africa seeks a Continuous Improvement Specialist to drive measurable performance gains through structured CI engagements. You will plan and facilitate workshops, apply CI methods, identify root causes, redesign processes, and track benefits across cost, time, quality, risk, and customer experience.

The role partners with business stakeholders to define scope, develop solutions, and support implementation with action plans and governance artifacts, ensuring sustainability in

Qualifications

• Matric is essential.
• 3-year degree/diploma in Industrial Engineering or relevant field.
• Lean Six Sigma Green Belt certification is advantageous.
• Process Mapping Tools knowledge.
• Certificate in Project Management desirable.
• 3–5 years' experience in relevant field.

Responsibilities

• Analyse operational performance data and identify problems in early stages.
• Facilitate CI workshops with cross-functional teams using CI tools and techniques.
• Develop fit-for-purpose solutions and track benefits.
• Manage CI office initiatives and report progress to stakeholders.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Change management

Stakeholder management

Communication skills

Education

Matric / Grade 12

3-year degree/diploma in Industrial Engineering or related field

Lean Six Sigma Green Belt certification

Certificate in Project Management (Desirable)

Tools

Process Mapping Tools

Job description

Role Purpose/Business Unit:

The Continuous Improvement Specialist reports to the Principal Specialist, Continuous Improvement, and is accountable for driving measurable performance improvement through structured CI engagements. The role plans and facilitates continuous improvement workshops and working sessions, applying approved CI frameworks, methods, and tools to identify root causes, redesign processes, and prioritise improvement opportunities that deliver quantifiable benefits (cost, time, quality, risk, and customer experience).

The role partners with business and product stakeholders to define problem statements, confirm scope and baseline performance, develop fit-for-purpose solutions, and support implementation through action plans, change enablement, and benefits tracking. The Specialist maintains CI standards, documentation, and governance artefacts (e.g., charters, current and future-state business processes, and benefits tracking), ensuring that improvements are practical, sustainable, and embedded in day-to-day operations.

Your responsibilities will include:

Analysis

• Analyse operational performance data and identify problems in early stages.
• Develop problem charter for CI Initiatives.
• Detail data analysis to determine root cause of business problem.
• End-to-end business process design.
• Document findings and recommendations.
• Compile business cases for CI initiatives.
• Post implementation reviews on CI initiatives.

Continuous Improvement (CI)

• Facilitate CI workshops with cross-functional teams using CI tools and techniques.
• Provides CI training to relevant leadership and business resources.
• Supports the development and ongoing relevance of Vodacom South Africa's CI framework.

Project Management

• Project manages individual CI office initiatives.
• Collaborates with all relevant internal and external parties to develop and implement solutions.
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting.
• Ensures sound inter-group relationships by ensuring timeous response to requests, information and requirements.
• First line of conflict resolution outside of individual initiatives.

Stakeholder management

• Builds effective professional relationships with business partners.
• Manages expectations key stakeholders and keeps commitments or promises.

The ideal candidate for this role will have:

• Matric is essential.
• 3 year degree/diploma in Industrial Engineering or relevant field.
• Lean Six Sigma Greenbelt certification (advantageous).
• Process Mapping Tools.
• Certificate in Project Management (Desirable).
• This role requires a broad and comprehensive understanding in multiple disciplines relevant to the business including 3 to 5 years' experience.

Core competencies, knowledge, and experience:

• Strong analytical; research and forecasting skills.
• Ability to work cross functionally in order to achieve desired results.
• Strong presentation skills.
• Excellent verbal and written skills.
• Customer focus with regards to understanding the service being delivered.
• Change management.
• Stakeholder management.
• Proven business analysis skills.
• Leading and supervisory skills.
• Persuading and influencing.
• Planning and organising.
• Presenting and communicating information.
• Relating and networking.
• Writing and reporting.
• Formulating strategies and concepts.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 October 2026.

The base location for this role is Midrand \ Cape Town.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.