Spares Manager

Morton Moore; Randburg; On-site; ZAR 725,000 - 837,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Job summary

Morton Moore is seeking an experienced Spare Parts Sales Department Manager in Randburg to lead its spare parts and aftersales operations. The role focuses on department performance, sales growth, inventory control, customer service and financial management.

The ideal candidate will have eight+ years in technical spare parts environments, strong leadership, and experience with international suppliers. A competitive salary is offered along with medical aid benefits.

Qualifications

• Eight+ years in technical spare parts, aftersales, industrial equipment or capital machinery.
• At least five years in leading a department or multidisciplinary team.
• Proven experience in spare parts sales and quotation management.
• Strong financial management, budgeting, pricing and gross margin knowledge.
• Experience with international suppliers, import logistics and landed costing.

Responsibilities

• Provide strategic and operational leadership to the Spare Parts Sales Department.
• Mentor and develop coordinators, admin staff and logistics personnel.
• Set objectives, performance standards and KPIs for the department.
• Oversee preparation of quotations, PO's, supplier orders and invoices.
• Monitor quotation turnaround times, conversion rates and ageing reports.
• Develop strategies to improve spare parts sales, retention and profitability.
• Manage departmental budget, revenue targets and gross margins.
• Review high-value quotations and pricing decisions.
• Ensure accurate landed costs, freight, duties and exchange rates.
• Maintain spare parts inventory and stock replenishment strategy.
• Foster relationships with key customers and international suppliers.
• Act as escalation point for customer complaints and supplier issues.
• Collaborate with Service and KAM to support maintenance and installations.

Skills

Strategic leadership

Budgeting & financial management

Negotiation

CRM & customer relationship management

Advanced Excel

Education

Bachelor's degree in Business Management or related discipline

Tools

SAP ERP

Job description

Our client, an established supplier of industrial machinery and technical solutions, is seeking an experienced Spare Parts Sales Department Manager to lead its spare parts and aftersales operations. The successful candidate will be responsible for departmental performance, sales growth, inventory management, customer service, financial control and the development of a high-performing team.

Key Responsibilities

• Provide strategic and operational leadership to the Spare Parts Sales Department.
• Manage, mentor and develop spare parts sales coordinators, administrative staff and logistics personnel.
• Establish departmental objectives, performance standards and key performance indicators.
• Oversee the accurate and timely preparation of quotations, purchase orders, supplier orders and invoices.
• Monitor quotation turnaround times, conversion rates, ageing reports and lost sales opportunities.
• Develop and implement strategies to improve spare parts sales, customer retention and departmental profitability.
• Prepare and manage the departmental budget, revenue targets, gross margins and operating expenses.
• Review and approve high-value quotations, purchase orders and commercial pricing decisions.
• Ensure landed costs, freight charges, import duties, supplier pricing and exchange rates are accurately calculated.
• Develop and maintain an effective spare parts inventory and stock replenishment strategy.
• Monitor inventory levels, stock turnover, obsolete stock and the availability of critical and fast-moving parts.
• Build and maintain strong relationships with key customers, international suppliers and logistics partners.
• Act as the senior escalation point for customer complaints, delivery concerns and supplier-related issues.
• Collaborate with the Service Department and Key Account Managers to support maintenance, installations, shutdowns and breakdown requirements.
• Identify opportunities to improve departmental systems, reporting, automation, operational efficiency and customer service.

Requirements

• A relevant tertiary qualification in Business Management, Supply Chain Management, Engineering, Commerce or a related discipline.
• A minimum of eight years’ experience within a technical spare parts, aftersales, industrial equipment or capital machinery environment.
• At least five years’ experience managing a department or multidisciplinary team.
• Proven experience in spare parts sales, quotation management and customer relationship management.
• Strong financial management, budgeting, pricing and gross margin experience.
• Demonstrated experience in inventory management, stock forecasting and stock optimisation.
• Experience working with international suppliers, import logistics, landed costing and foreign exchange.
• Advanced Microsoft Excel skills and experience using an ERP system such as SAP or an equivalent platform.
• Strong commercial negotiation, analytical, problem-solving and decision-making abilities.
• Experience within packaging machinery, industrial manufacturing or capital equipment would be highly advantageous.

Benefits

Our client offers a market-related salary of R65 000 to R75 000 per month, depending on qualifications and experience, together with medical aid and provident fund benefits.

By submitting an application, applicants acknowledge that their personal information may be collected, stored and processed for legitimate recruitment and selection purposes in accordance with the Protection of Personal Information Act, 2013 and the agency’s applicable privacy policy. Applicant information will only be shared with relevant parties where reasonably necessary for the recruitment process.

All information provided by applicants must be complete and accurate. Qualifications, employment history, references and other relevant information may be verified, subject to the applicant’s knowledge and any consent required by law. Any material misrepresentation or omission may result in an application being withdrawn from consideration.

Submission of an application does not guarantee an interview, shortlisting or appointment. The client reserves the right not to fill the position, to amend the requirements or remuneration package, or to withdraw the vacancy at any stage. All applications will be considered in accordance with applicable employment legislation and the client’s employment equity requirements, where relevant. Only shortlisted candidates may be contacted.