Spa Operations and Front Desk

Life Day Spa Silverstar Casino; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Life Day Spa Silverstar Casino is seeking a Spa Front Desk Team Member & Administration/Operation Manager to lead the front desk and maintain 5-star client experiences.

You will oversee bookings, arrivals, payments and client queries, ensuring professional warm welcomes and precise administration in a luxury spa environment.

Qualifications

• Leadership experience in a luxury service environment.
• Guest experience-focused front desk management and operations.
• Strong administrative and operational discipline.

Responsibilities

• Oversee day-to-day front desk operation and team performance.
• Ensure warm, professional and personalised welcomes for all clients.
• Oversee bookings, arrivals, departures, payments and client queries.
• Maintain 5-star standards for spa reception and environment.
• Handle client concerns professionally and ensure follow-through.
• Ensure all spa policies and procedures are followed.

Skills

Leadership

Client experience

Front desk management

Administration

Operations

Tools

Booking software

POS systems

Job description

5-star luxury spa environment, with a strong focus on leadership, administration, client experience and operational accuracy.

Are you passionate about luxury, exceptional client experiences and operational excellence?

Spa is looking for a Spa Front Desk Team Member & Administration/Operation Manager to lead our front desk team and ensure the smooth, professional and efficient operation of the spa.

This is a key leadership role for someone who understands that the front desk is the heart of the spa experience — where every client interaction, booking, payment and detail matters.

THE ROLE

The Spa Front Desk & Administration Manager will be responsible for overseeing the day-to-day front desk operation, ensuring that the team delivers an exceptional 5-star client experience while maintaining high standards of administration, accuracy and operational discipline.

KEY RESPONSIBILITIES

Front Desk & Client Experience

• Lead and manage the front desk team.
• Ensure every client receives a warm, professional and personalised welcome.
• Oversee bookings, arrivals, departures, payments and client queries.
• Ensure the spa environment and reception area consistently reflect 5-star standards.
• Handle client concerns professionally and ensure appropriate follow-through.
• Ensure all spa policies and procedures are consistently followed.