Solutions Implementation Lead (AI Ops / Managed Operations Services)

Be Different Recruitment; Centurion; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A leading recruitment firm is seeking a Solutions Implementation Lead in Centurion, South Africa. The ideal candidate will have 7-12 years of experience in solutions architecture, with strong expertise in AIOps, observability, and enterprise monitoring. Responsibilities include leading the integration of complex technology platforms while ensuring operational visibility and managing technical delivery. The role requires the ability to work across diverse enterprise environments and a keen understanding of enterprise governance and security requirements. A robust background in automation frameworks and ITSM tools is essential.

Qualifications

• 7–12 years of experience in solutions architecture, implementation design, or technical consulting.
• Strong background in enterprise monitoring, observability, automation, or AIOps.
• Experience with complex technology platforms in enterprise environments.
• Familiarity with enterprise infrastructure ecosystems including cloud, networks, servers and applications.
• Experience integrating monitoring or observability platforms into ITSM or operational systems.

Responsibilities

• Lead the implementation of AIOps and automation platforms.
• Integrate monitoring solutions into existing enterprise ecosystems.
• Guide implementation activities across design and deployment phases.
• Ensure platform installations meet operational and performance requirements.
• Integrate monitoring, observability and automation platforms into existing enterprise ecosystems.
• Work across infrastructure, cloud, application, and service management environments.
• Configure integrations with enterprise tools such as ITSM platforms, automation frameworks, and infrastructure monitoring solutions.
• Ensure end-to-end operational visibility across systems.
• Act as the lead technical implementor within client engagements.
• Guide implementation activities across design, deployment, configuration and validation phases.
• Ensure delivery milestones are achieved and technical risks are managed.
• Work closely with architects, SLM leadership, and delivery teams.
• Adapt solution implementations to complex enterprise infrastructure environments.
• Understand enterprise governance, security, and operational requirements.
• Ensure solutions are implemented in a way that supports long‑term operational adoption.
• Knowledge transfer and operational readiness.
• Support handover of implemented platforms to operational teams.
• Document configurations and integration architecture.
• Provide technical guidance to ensure successful operational adoption.
• The Solutions Implementation Lead will work across enterprise digital operations environments involving monitoring, observability, automation, and service intelligence platforms.
• Typical technologies and ecosystems may include:
• AIOps and observability platforms (e.g., ScienceLogic and similar enterprise monitoring ecosystems)
• Infrastructure and application monitoring platforms
• Cloud platforms and hybrid infrastructure environments
• Automation and orchestration frameworks
• IT Service Management (ITSM) platforms and service management workflows
• Enterprise integration environments and API‑based integrations
• Data collection, telemetry and operational analytics frameworks
• The role requires the ability to work across heterogeneous enterprise environments, integrating multiple operational systems to create unified service visibility and operational intelligence.

Skills

Solutions architecture

Enterprise monitoring

Automation

Technical consulting

Service development support

AIOps platforms

Tools

ITSM platforms

Cloud platforms

Automation frameworks

Job description

In order to be considered the following is required:

• 7–12 years solutions architecture, implementation design, technical consulting, or service-development support
• Strong background in enterprise monitoring, observability, automation, or AIOps platforms
• Experience implementing complex technology platforms in enterprise environments
• Familiarity with enterprise infrastructure ecosystems including cloud, networks, servers and applications
• Experience integrating monitoring or observability platforms into ITSM or operational systems

Responsibilities

Enterprise Platform Implementation:

• Lead the implementation of AIOps, observability, monitoring and automation platforms within enterprise environments
• Co-develop and Configure architecture solutions aligned to service delivery design
• Translate architectural documentation into practical system implementation
• Ensure platform installations meet operational and performance requirements

Solution Integration:

• Integrate monitoring, observability and automation platforms into existing enterprise ecosystems.
• Work across infrastructure, cloud, application, and service management environments.
• Configure integrations with enterprise tools such as ITSM platforms, automation frameworks, and infrastructure monitoring solutions.
• Ensure end-to-end operational visibility across systems

Technical Delivery Leadership:

• Act as the lead technical implementor within client engagements
• Guide implementation activities across design, deployment, configuration and validation phases
• Ensure delivery milestones are achieved and technical risks are managed
• Work closely with architects, SLM leadership, and delivery teams

Enterprise Environment Alignment:

• Adapt solution implementations to complex enterprise infrastructure environments
• Understand enterprise governance, security, and operational requirements
• Ensure solutions are implemented in a way that supports long‑term operational adoption
• Knowledge transfer and operational readiness
• Support handover of implemented platforms to operational teams
• Document configurations and integration architecture
• Provide technical guidance to ensure successful operational adoption

Typical Platforms and Technology Environment

The Solutions Implementation Lead will work across enterprise digital operations environments involving monitoring, observability, automation, and service intelligence platforms

Typical technologies and ecosystems may include:

• AIOps and observability platforms (e.g., ScienceLogic and similar enterprise monitoring ecosystems)
• Infrastructure and application monitoring platforms
• Cloud platforms and hybrid infrastructure environments
• Automation and orchestration frameworks
• IT Service Management (ITSM) platforms and service management workflows
• Enterprise integration environments and API‑based integrations
• Data collection, telemetry and operational analytics frameworks

The role requires the ability to work across heterogeneous enterprise environments, integrating multiple operational systems to create unified service visibility and operational intelligence.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.