SOLTRAK Technical Support Administrator

SOLTRAK Ltd.; Cape Town; Híbrido; ZAR 220.000 - 276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Hybrid work environment

Descripción de la vacante

SOLTRAK Ltd. in Cape Town is seeking a Technical Support Administrator to join our renewable energy team and support the Software Development unit.

You will coordinate meetings, maintain project logs, take minutes, and help own the software support process, while ensuring process improvements and efficient tooling in a dynamic hybrid work environment.

Formación

• Relevant diploma in Office Administration, Secretarial Studies, Information Technology, Systems Support or similar.
• Minimum 2 years of experience in Software Administration, IT Project Coordination, or Scrum/Sprint Support roles within a software development/technical environment.
• Strong organizational and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Responsabilidades

• Provide administrative assistance to the Software Development team.
• Schedule meetings, arrange conference calls, and manage calendars.
• Maintain a running log of open/undefined items per project.
• Minute taking in client/developer meetings, organise timelines and follow-ups when points are left undefined for the development team.
• Own a basic intake/definition-of-ready checklist for specs reaching the Development team.
• Continuously look for process and tooling improvements to increase ease of use and efficiency.
• Own the software support process.

Descripción del empleo

Location:Cape Town, South Africa Type:Full-time Remuneration:R 220 000 – R 276 000 cost to company per annum

SOLTRAK is looking for a Technical Support Administrator with a passion for renewable energy to join our team in Black River Park, Observatory, Cape Town. This role is ideal for someone who is organized, detail-oriented, and eager to work in a fast-paced, dynamic environment within the renewable energy sector.

About Us

SOLTRAK is a renewable energy performance tracking company that gives renewable asset owners insight into the performance of their assets. SOLTRAK offers independent performance reporting, support in setting up and administering O&M agreements, and access to a live monitoring platform that provides real-time access to performance metrics for an asset portfolio in one location.

The service provides comprehensive monitoring that gives owners complete visibility of their assets or portfolio of assets. SOLTRAK also supports owners in procuring and structuring O&M agreements with a fair and clear framework to adjudicate underperformance. Monthly, quarterly and annual performance reports are generated by SOLTRAK and include a comprehensive set of performance metrics, written to be useful to both the technical and the non-specialist reader.

SOLTRAK forms part of the SOLINK Group and works alongside SOLINK’s advisory, wheeling and project development teams. SOLTRAK is a dynamic and young company with great ambitions to have a positive impact on the renewable energy sector in Sub-Saharan Africa. This position offers the opportunity to lead a function in a rapidly growing business with significant reach and potential.

Responsibilities

• Provide administrative assistance to the Software Development team.
• Schedule meetings, arrange conference calls, and manage calendars.
• Maintain a running log of open/undefined items per project.
• Minute taking in client/developer meetings, organise timelines and follow-ups when points are left undefined for the development team.
• Own a basic intake/definition-of-ready checklist for specs reaching the Development team.
• Continuously look for process and tooling improvements to increase ease of use and efficiency.
• Own the software support process.

What's in It for You

• Exposure to the solar PV and renewable energy markets in South Africa.
• Hands-on experience with the tools and processes in the software industry.
• A dynamic, hybrid work environment.
• Growth potential with within a rapidly growing company.

Qualifications & Skills

• Required:
  • Relevant diploma in Office Administration, Secretarial Studies, Information Technology, Systems Support or similar.
  • Minimum 2 years of experience in Software Administration, IT Project Coordination, or Scrum/Sprint Support roles within a software development/technical environment.
  • Strong organizational and communication skills.
  • Ability to work independently and handle multiple tasks efficiently.
• Beneficial:
  • Experience with Google Workplace (Docs, Sheets, Slides).
  • Keen attention to detail regarding visual presentation, document layout, and brand consistency.

Physical Requirements

• Own Transport and drivers license.
• Reside in Cape Town or the immediate surrounds.
• Laptop will be provided.

Remuneration

R 220 000 – R 276 000 cost to company per annum. Final offer in line with Candidate experience and qualifications.

If you have a passion for renewable energy and think SOLTRAK might be a good fit for you, we'd love to hear from you.