Software Quality Assurance Analyst

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Pedros Chicken is seeking a Software Quality Assurance Analyst to establish and execute structured QA and testing across the group’s technology and digital transformation projects. You will ensure that software, integrations, and reporting meet business requirements and remain stable before rollout.

You will work with project managers, analysts, developers and vendors to identify quality risks, design tests, execute testing, manage defects and support UAT.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related discipline.
• ISTQB Foundation certification.

Responsibilities

• Execute manual functional, system, integration, end-to-end, regression, smoke, usability and compatibility testing across browsers, devices and user roles.
• Validate transactions, data reconciliation and focus on financial, voucher, payment and loyalty flows.
• Record test results with supporting evidence and perform exploratory testing to identify issues not covered by predefined test cases.
• Develop and maintain test strategies, plans and schedules with scope, environments and entry/exit criteria.
• Apply risk-based testing to prioritise high-impact business processes and integrations.
• Estimate testing effort for project plans and release schedules.
• Review requirements and design test scenarios, linking tests to requirements for traceability.
• Log defects with steps, reproduce results and track through resolution.
• Support UAT and release-readiness, helping differentiate defects from requirements, training or configuration issues.
• Maintain regression packs and identify candidates for test automation.

Skills

QA testing

Test planning

Defect management

Agile / Scrum

Communication

Education

Diploma or degree in IT/CS/IS/Software Engineering

Job description

The Software Quality Assurance Analyst is Pedros' internal software-quality specialist, responsible for establishing and executing structured, independent quality assurance and testing practices across the Group's technology and digital transformation projects. The role ensures that software applications, integrations, workflows, reports and digital solutions meet approved business requirements, operate reliably across interconnected systems and are sufficiently stable for implementation.

Reporting to the Group Project Manager, the role works closely with project managers, business analysts, developers, vendors and business stakeholders to identify quality risks, develop test strategies, execute testing, manage defects and support User Acceptance Testing. It supports web and mobile applications, internally developed systems, vendor solutions, Microsoft Power Platform applications, POS integrations, transactional platforms, reporting solutions and operational systems across Pedros and its associated brands.

The role establishes consistent QA standards, templates, quality gates and reporting, giving project teams and decision-makers clear visibility of test coverage, open defects, quality risks and release readiness before systems are implemented.

Responsibilities

Test Execution, Integration & Transactional Testing

• Execute manual functional, system, integration, end-to-end, regression, smoke, sanity, usability and compatibility testing across relevant browsers, devices, operating systems and user roles
• Test integrations between internal systems, vendor platforms, APIs, POS systems, payment services, databases, Microsoft 365 services and reporting platforms
• Validate successful and unsuccessful transaction paths (error handling, retries, timeouts, cancellations, duplicates), data synchronisation and reconciliation outputs, with particular focus on financial, voucher, payment and loyalty flows.
• Record test results with supporting evidence and perform exploratory testing to identify issues not covered by predefined test cases.

Quality Assurance Strategy, Planning & Standards

• Develop and maintain test strategies, test plans and schedules, defining scope, test types, environments, dependencies, risks and entry and exit criteria for each testing cycle
• Apply risk-based testing principles to prioritise high-impact business processes, financial transactions, security controls, integrations and customer-facing functionality
• Estimate testing effort and provide realistic input into project plans, sprint plans and release schedules.

Requirements Review & Test Design

• Review requirements, user stories, process maps, business rules and acceptance criteria to confirm they are clear, complete, consistent and testable
• Identify gaps, ambiguities, edge cases, control weaknesses and quality risks before development is completed, working with the Business Analyst and Project Manager to resolve them
• Design and maintain test scenarios, test cases, scripts, checklists and test-data requirements covering positive, negative, boundary, exception and end-to-end scenarios.
• Link test cases to the relevant requirements, user stories or acceptance criteria to maintain traceability.

Defect Management

• Log defects with clear reproduction steps, expected and actual results, evidence, environment details and business impact
• Classify defects according to agreed severity and priority definitions
• Facilitate defect-triage sessions with developers, business analysts, project managers, vendors and business representatives.
• Track defects through investigation, resolution, retesting and closure, identifying whether defects originate in an application or at an integration boundary.

UAT Support & Release Readiness

• Work with the Business Analyst, Project Manager and business stakeholders to prepare the UAT approach and business-focused UAT scenarios
• Confirm UAT environment, user access and test data readiness, and brief business testers on the UAT process and defect-logging requirements
• Support users during execution and help distinguish defects from requirement changes, training needs, configuration issues or enhancement requests.
• Track UAT progress, defects, decisions and sign-offs, and provide evidence-based release-readiness recommendations, ensuring outstanding defects and accepted risks are communicated before business approval.

Regression Testing

• Develop and maintain regression packs for business-critical applications and recurring release cycles
• Identify existing functionality that may be affected by new development, configuration changes or defect corrections
• Execute regression testing before significant releases and after material changes, and track regression coverage and gaps across releases.
• Recommend suitable candidates for test automation based on frequency, stability, risk and repeatability.

Requirements

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related discipline
• ISTQB Foundation certification.

Experience

• 5-10 years' experience in software quality assurance, software testing, test analysis or a comparable role
• Preparing test strategies, test plans, test cases, test scripts and regression packs
• Testing web applications, mobile applications, enterprise systems or transactional platforms
• Performing functional, system, integration, end-to-end and regression testing
• Managing defects through the complete defect lifecycle
• Working directly with developers, business analysts, project managers, business users and external vendors in Agile, Waterfall or hybrid environments
• Producing clear testing reports and presenting quality risks to stakeholders.

Advantageous

• Experience within QSR, retail, hospitality, franchising or multi-site operations
• Testing POS, voucher, loyalty, payment, ordering or other high-volume transactional systems
• Testing APIs and integrated systems
• Microsoft Power Platform, including Power Apps, Power Automate, SharePoint and Dataverse