Soft Collections Consultant for SME/Fintech

Accredited Resource Consulting Services (Pty) Ltd; Sandton; On-site; ZAR 223,000 - 268,000; Full time

Job summary

Accredited Resource Consulting Services (Pty) Ltd is seeking a Soft Collections Consultant to manage a portfolio of funded SME/B2B clients. You will monitor accounts after funding, identify early warning signs, and engage with clients to resolve overdue payments with a firm but fair approach.

The role is frontline and client-facing, requiring investigative thinking, strong communication, and negotiation skills to maintain positive relationships while managing collection activities efficiently.

Qualifications

• Matric is essential.
• 3–4 years' experience in a customer service environment.
• 3–4 years' experience in collections.
• Experience within SME/B2B finance, lending, or a fintech environment is essential/preferred.
• Familiarity with CRM/collections systems (Salesforce) is advantageous.

Responsibilities

• Monitor a portfolio of funded SME/B2B clients after funding to identify early warning signs of payment issues.
• Investigate and clarify causes of payment delays and changes in client activity.
• Report findings and account developments to internal stakeholders.
• Follow up on overdue accounts and negotiate payment plans where required.
• Maintain accurate records of client contact, collection attempts and payments received.
• Resolve customer queries and complaints relating to repayments in a professional manner.
• Submit regular reports on overdue accounts and progress.

Skills

Customer service

Collections

Communication skills

Negotiation

Education

Matric

Diploma or degree advantageous

Tools

Salesforce

Job description

Accredited Resource Consulting Services (Pty) Ltd is seeking a Soft Collections Consultant to manage a portfolio of funded SME/B2B clients. You will monitor accounts after funding, identify early warning signs, and engage with clients to resolve overdue payments with a firm but fair approach.

The role is frontline and client-facing, requiring investigative thinking, strong communication, and negotiation skills to maintain positive relationships while managing collection activities efficiently.