SLA-Driven Operations Lead – Facilities & Safety

Bidvest Prestige; Wes-Kaap; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Bidvest Prestige is seeking a site/operations manager to oversee cleaning services across multiple buildings in South Africa. The role emphasizes achieving SLA targets, managing staff performance, and ensuring health and safety compliance on all sites.

You will develop cleaning plans, monitor assets, and maintain client relationships while driving profitability and service quality across contracts.

Qualifications

• Formal qualification in property or operations management as required.
• Experience in cleaning/hygiene or outsourced property services.
• Strong HR and risk management awareness is beneficial.

Responsibilities

• Manage operational activities to support strategic plan.
• Ensure SLAs are met and client relationships maintained.
• Establish cleaning plans for each site per SLAs.
• Conduct site visits and report results and recommendations.
• Manage delivery of chemicals, consumables, and equipment.
• Control company assets and schedules; monitor performance.
• Ensure health and safety compliance and OSH Act training.
• Maintain safety files and assist with staff training.
• Achieve monthly revenue targets and upsell on contracts.
• Monitor expenses and provide monthly variance explanations.

Skills

Initiative

Capacity Building

Customer Focus

Teamwork

Deadline Driven

Coaching

Negotiation

Relationship Building

Stress Tolerant

Analytical Skills

Strategic Thinking

Written Communication

Financial Planning

Oral Communication

Education

NQF Level 6 Diploma in Property Management/Project Management/Operations Management

SAFMA Certified Facilities Supervisor

Matric

Valid SA Driver's License

3+ years Cleaning/Hygiene or outsourced property services

HR knowledge & Property Management

MS Word, Excel, PowerPoint, Project, Outlook; PRP, D365

OHS Act, ISO 9001 Quality & Risk Mgmt

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

D365

Job description

Bidvest Prestige is seeking a site/operations manager to oversee cleaning services across multiple buildings in South Africa. The role emphasizes achieving SLA targets, managing staff performance, and ensuring health and safety compliance on all sites.

You will develop cleaning plans, monitor assets, and maintain client relationships while driving profitability and service quality across contracts.