Site Cleaning Operations Lead

Tsebo Solutions Group; Cape Town; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Tsebo Solutions Group is seeking an experienced Cleaning Operations Manager to lead site-based teams in Cape Town, ensuring SLA compliance, client satisfaction, and efficient labour planning.

You will oversee stock, HR matters, safety, quality control, and reporting, building strong client relationships and driving contract retention with a proactive leadership style. This role demands hands-on management, flexibility, and the ability to respond quickly to client requests.

Qualifications

• Matric/Grade 12 is required.
• Tertiary qualification in Retail, Operations or related field preferred.
• Proven experience in cleaning operations and staff supervision.

Responsibilities

• Manage cleaning teams at a site, ensuring performance and attendance standards are met.
• Build and maintain strong client relationships through service delivery.
• Manage cleaning materials and stock levels with timely replenishment.
• Plan labour using a labour management system to meet requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct site inspections to ensure SLA and quality compliance.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of the site.
• Respond urgently and pro-actively to client requests.
• Allocate contract resources to maximize cleaning output and adhere to SLAs.
• Manage output-based contracts efficiently.
• Coordinate with HR to manage relief staff to prevent service disruptions.
• Ensure work schedules and job cards are in place and site-specific.
• Maintain high service standards with regular inspections.
• Close units properly with staff, equipment, billing and costs handled within month end.
• Mitigate contract cancellation risk and strengthen client relationships.
• Ensure cleaning methodologies align with policies, quality programs and legislation.
• Perform monthly asset spot checks and maintain equipment condition.
• Complete client-specific records and monthly surveys where required.
• Coordinate staff allocation to sites according to policies and procedures.
• Adhere to Occupational Health and Safety requirements for site-specific needs.
• Identify opportunities for additional business within existing contracts.

Skills

Strong knowledge of cleaning processes

Interpret SLAs and site audits

HR procedures & labour legislation

MS Excel & reporting tools

Organisational & time management

Client relationships & communication

Leadership skills

Attention to detail

Sense of urgency

Problem solving

Independence & resilience

Flexibility, long hours

Education

Matric / Grade 12

Tertiary qualification in Retail/Operations/Management

Proven cleaning operations supervision experience

Tools

MS Excel

Operational reporting tools

Job description

Tsebo Solutions Group is seeking an experienced Cleaning Operations Manager to lead site-based teams in Cape Town, ensuring SLA compliance, client satisfaction, and efficient labour planning.

You will oversee stock, HR matters, safety, quality control, and reporting, building strong client relationships and driving contract retention with a proactive leadership style. This role demands hands-on management, flexibility, and the ability to respond quickly to client requests.