Shop Assistant / Cashier - X2 Clicks Cresta Centre

Clicks Group Limited; Randburg; On-site; ZAR 66,960 - 100,440; Full time

Job summary

Clicks Group Limited in Randburg is seeking a proactive in-store associate to handle POS operations, cash handling, and customer service excellence. You will promote the Clicks clubcard and enroll new members while ensuring promotions are communicated to customers.

The role emphasizes accuracy, friendly service, and maintaining merchandising standards to support the store's sales targets and customer experience.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Basic maths calculations knowledge.
• Understanding of stock management procedures and promotions principles.

Responsibilities

• Execute operational activities at the point of sale in a timely and efficient manner.
• Maintain accuracy when scanning merchandise and processing payments, including clubcard rewards.
• Promote Clicks clubcard and enroll new members to achieve targets.
• Notify customers of promotions to drive sales and enhance the customer experience.
• Deliver superior customer service as a brand ambassador and maintain store cleanliness and visual merchandising standards.
• Keep updated knowledge on products, ranges, promotions and events to provide accurate information.

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressure

Education

Maths 50% and English 50% at Grade 12 level

Job description

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Desirable: Maths 50% and English 50% at Grade 12 level