Shop Assistant / Cashier - 2x Clicks Cresta Centre

Clicks Group Limited; Randburg; On-site; ZAR 78,000 - 112,000; Full time

Job summary

A leading retail company in Randburg is seeking a dedicated individual to deliver exceptional customer service through point of sale operations. The ideal candidate should have a retail/FMCG background and be skilled in planning and problem-solving. This is a permanent contract with an emphasis on promoting customer loyalty through the clubcard. If you are passionate about retail and customer satisfaction, we invite you to apply.

Qualifications

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.
• Retail/FMCG background helpful
• Stock management understanding
• Knowledge of customer service excellence

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payment.
• Ensure safe handling of cash.
• Promote the Clicks' clubcard and enroll new members.
• Make customers aware of promotions.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and general housekeeping duties.
• Support the Group’s vision as the first choice health and beauty retailer.
• Keep updated on products, ranges, promotions, and events.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 Maths 50%

Grade 12 English 50%

Job description

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Randburg

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level

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