Shift Supervisor (Supply Chain)

Staff Solutions; Gauteng; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A logistics and supply chain company in South Africa is seeking an Operations Manager to lead shift-based warehouse activities. The role involves managing receiving, storage, and dispatch processes while ensuring compliance with health and safety standards. Candidates should have a solid education in logistics along with experience in supply chain operations and the ability to lead diverse teams effectively. This position offers opportunities for continuous improvement and team development.

Qualifications

• 3 years of experience in supply chain, logistics, or warehousing operations.
• Experience in shift-based work environments.

Responsibilities

• Lead shift-based warehouse operations including receiving and dispatching.
• Monitor staff attendance and ensure timely order dispatch.
• Identify and implement process improvements.
• Ensure compliance with health, safety, and quality standards.

Skills

Leadership skills

Problem-solving

Communication

Attention to detail

Education

Certificate in Logistics, Warehousing, Supply Chain Management

Diploma in relevant field (NQF 6) preferred

Tools

MS Office Suite

SAP

Warehouse Management Systems (WMS)

Job description

Key Responsibilities

1. Shift Operations Management

• Lead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.
• Allocate manpower and equipment based on workload and priorities.
• Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.
• Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.
• Support local, regional (SDA), and export dispatch requirements.
• Conduct shift handovers to ensure continuity and address any escalated issues.

Key Metrics:

• On-time dispatch rate
• Order fulfilment and picking accuracy
• Stock captured on SAP within 24 hours
• Scanning and SOP compliance

2. Inventory Control & Accuracy

• Maintain real-time inventory accuracy through cycle counts and reconciliations.
• Address discrepancies, stock variances, and monitor shrinkage.
• Support monthly stocktakes and manage obsolete/slow-moving stock.

Key Metrics:

• Inventory accuracy
• Shrinkage/loss rate
• Resolution time for stock discrepancies

3. Continuous Improvement & Problem Solving

• Identify inefficiencies and implement process improvements aligned with Lean and 5S principles.
• Lead small improvement initiatives and escalate recurring issues with actionable solutions.

Key Metrics:

• Downtime reduction
• Operational cost savings
• Productivity improvement rate

4. Communication, Administration & Reporting

• Ensure timely and accurate reporting of daily operations, exceptions, and performance metrics.
• Maintain shift records, dispatch documentation, and KPI tracking reports.
• Coordinate communication across departments and shifts.

Key Metrics:

• Timely submission of reports
• KPI updates and accuracy of documentation

5. People Management

• Supervise and develop shift staff to meet performance and behavioural expectations.
• Manage attendance, leave, training, and performance feedback.
• Foster a high-performing team culture through coaching and support.

Key Metrics:

• Timely reporting to HR
• Successful performance management and training interventions

6. Governance, Risk & Compliance

• Ensure compliance with health & safety, environmental, and quality standards.
• Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.
• Manage FIFO/LOS practices and oversee quality control processes.

Key Metrics:

• Safety compliance
• Submission of health and safety documentation
• Adherence to 5S standards

Minimum Requirements

Education & Qualifications:

• Certificate in Logistics, Warehousing, Supply Chain Management, or related field (NQF 5 minimum).
• Diploma (NQF 6) preferred.

Experience:

• At least 3 years of experience in supply chain, logistics, or warehousing operations.
• Experience in shift-based work environments.

Technical Competencies:

• Proficiency in MS Office Suite, SAP, and warehouse management systems (WMS).
• Solid understanding of warehouse processes and controls.

Behavioural Attributes:

• Strong leadership and problem-solving skills.
• Effective communicator, resilient under pressure, and results-oriented.
• Proven ability to coach and manage diverse teams.
• High attention to detail and commitment to continuous improvement.