ServiceNow QA Manager: Automated Testing Gatekeeper

Phakisa Holdings (Pty) Ltd; Gauteng; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NTT DATA in South Africa (Gauteng) seeks a Manager for Software Quality Assurance / Testing focused on ServiceNow. You will define the QA framework, lead governance, and own automated testing while building the QA function and tooling for major releases.

You will be hands-on in testing and coordinate UAT with business stakeholders, driving quality across multiple development streams in a hybrid working environment.

Qualifications

• Proven experience as QA Manager or senior QA in ServiceNow or similar enterprise platform.
• Hands-on with ServiceNow ATF automation.
• Knowledge of functional, regression, integration, UAT and exploratory testing.
• Experience building automated test suites and regression repositories.
• Ability to implement quality governance across multiple teams.
• Experience coordinating UAT with business stakeholders and sign-off.
• Strong communication to both technical and non-technical audiences.

Responsibilities

• Define, embed, and govern the QA framework across ServiceNow development streams.
• Act as quality gateway; ensure releases meet defined quality criteria before production.
• Build, maintain, and evolve the automated testing framework for ServiceNow.
• Own the regression test suite and keep it updated with platform changes.
• Define test data, standards, and scripts for all product domains.
• Lead testing governance for platform upgrades and A/B testing.
• Coordinate and facilitate UAT with business stakeholders for sign-off.
• Produce testing metrics and governance reporting for leadership.
• Identify quality risks and drive timely resolution with teams.
• Hands-on testing in smaller teams while scaling the QA function.

Skills

QA Manager

ServiceNow testing

ATF automation

UAT coordination

Regression testing

Automation framework

Tools

ATF

Selenium

Tosca

CI/CD pipelines

Job description

NTT DATA in South Africa (Gauteng) seeks a Manager for Software Quality Assurance / Testing focused on ServiceNow. You will define the QA framework, lead governance, and own automated testing while building the QA function and tooling for major releases.

You will be hands-on in testing and coordinate UAT with business stakeholders, driving quality across multiple development streams in a hybrid working environment.