ServiceNow Platform Engineer

Klipboard; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Klipboard is seeking a talented ServiceNow Developer to join our team in Johannesburg. You will drive efficient implementations, configurations, and integrations on the ServiceNow platform, aligning with ITIL best practices.

You will collaborate with stakeholders, design workflows, and accelerate onboarding to standard group platforms using Now Assist, AI features, and API integrations. A strong IT background and ServiceNow experience are essential.

Qualifications

• ITSM/CSM application experience.
• Experience in ServiceNow implementation.
• Proficient in SQL and DBA.
• Strong communication skills.
• Bachelor's degree or equivalent in CS/IT.

Responsibilities

• Design, develop, and implement ServiceNow applications and solutions.
• Customize ServiceNow apps and rollout new modules.
• Gather requirements and translate to technical specs.
• Integrate ServiceNow with other systems via APIs/web services.
• Perform system testing and debugging for quality and functionality.
• Provide technical support and troubleshoot ServiceNow issues.
• Maintain documentation for configurations and procedures.
• Stay updated with ServiceNow new features and best practices.
• Engage with stakeholders on ServiceNow for CSM.
• Support end users and manage workflows and add-ons.

Skills

ITSM/CSM

ServiceNow

SQL/DBA

JavaScript

REST/SOAP API

Communication

Bachelor's degree

ServiceNow scripting

Education

Bachelor's degree in CS/IT

Job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
We are seeking a talented and experienced ServiceNow Developer to join our dynamic team and contribute to the success of our projects as we drive efficiency, accelerate Acquisition on boarding to standard group platforms and maximise the opportunities the ServiceNow platform presents. Deliver improved internal and external customer and analyst experience through continual development, configuration of ServiceNow e.g. integrated language packs, Chat, skills-based routing, accelerate configuration of Now Assist, Generative AI amongst other things, integrations with iPASS solutions, ERP, Telephony platforms.
Streamlining processes, integrating complex requirements, and ensuring adherence to ITIL and ServiceNow best practice standards.
Collaborate with stakeholders to deliver innovative solutions that drive efficiency and meet the evolving needs of our organization.

Key Responsibilities

• Working with a newly qualified team to design, develop, and implement ServiceNow applications and solutions.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Integrate ServiceNow with other systems and applications using APIs and web services.
• Perform system testing and debugging to ensure the quality and functionality of ServiceNow applications.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Maintain and update documentation for ServiceNow configurations, processes, and procedures.
• Stay current with ServiceNow updates and new features, and recommend improvements to existing applications
• Engage with stakeholders on ServiceNow for CSM.
• Providing support to end-users.
• Administering workflows and implementing new systems or add-ons.
• Assisting with problem resolution and testing systems for efficiency.
• Collaborating with stakeholders to develop workflows and influence organizational change.
• Engaging in design and implementation activities such as gathering requirements and configuring settings.
• Ensures Knowledge Management is an integral part of day to day operations across business units.
• Undertake any other task as advised by reporting manager.

Essential

Skills, Knowledge and Experience:

• ITSM/CSM Application experience.
• Experience in ServiceNow implementation.
• Technical system application knowledge.
• Proficient in SQL and DBA.
• Strong communication skills – able to communicate effectively on technical issues.
• Bachelor's degree or equivalent in Computer Science, IT, or a related field.
• Proven experience as a ServiceNow Developer or similar role.
• Strong understanding of ServiceNow platform capabilities and best practices.
• Knowledge of ServiceNow scripting (Business Rules, Client Scripts, etc.).
• Experience with ServiceNow Flow Designer and Workflow Editor.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration using REST and SOAP APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• ServiceNow certification(s) preferred in ITSM, CSM as a minimum

Desirable

• ITIL V3 Minimum Foundation or understanding of ITIL Framework.
• Any additional ServiceNow knowledge, training or certification or experience (Additional Administration Training will be provided).
• Administration or Integration of any remote tools e.g. LogMeIn Rescue
• Knowledge of software support industries and understanding of Service Transformation.
• Project Management.

Special Conditions

The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

This role may require some travel

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!