Product Mission Lead

Klipboard; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Job summary

Klipboard seeks a Product Mission Lead to own end-to-end product outcomes, combining product management, ownership and business analysis. You will define the roadmap, understand customer problems and drive AI-enabled features to maximise value for distributors and retailers.

You will partner across teams to prioritise, implement and measure impact, with emphasis on commercial results and strong documentation. Hybrid work model applies.

Qualifications

• Proven experience delivering B2B software products from concept through to release.
• Strong customer-facing experience with evidence of commercial decision-making.
• Analytical ability to interpret data and validate product assumptions.
• Excellent written communication skills and structured documentation.

Responsibilities

• Own the product backlog and define clear requirements.
• Define product roadmap and ensure delivery of high-quality outcomes.
• Collaborate with AI initiatives to maximize judgement and execution.
• Engage with customers to understand problems and validate solutions.

Skills

B2B software product management

AI-enabled features

Pricing and packaging

Job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Product Mission Lead is accountable for owning a defined product mission end-to-end. This includes understanding customer problems, defining the roadmap, and ensuring delivery of high-quality, commercially impactful product outcomes. The role combines product management, product ownership, and business analysis, enabled by AI and modern tooling to maximise judgement, prioritisation, and execution.

Key Responsibilities

• Proven experience delivering B2B software products from concept through to release
• Demonstrated ownership of product backlogs and delivery of clearly defined requirements
• Strong customer-facing experience with evidence of commercial decision-making
• Analytical capability to interpret data and validate product assumptions
• Excellent written communication skills with ability to produce structured, actionable documentation

Skills, Knowledge And Experience

• Domain experience in ERP, distribution, automotive, rental, or field service
• Experience delivering AI-enabled product features or applying AI in product workflows
• Exposure to pricing and packaging models including usage-based or consumption models

Klipboard is embracing AI at pace across our products and ways of working. We’re looking for people who are curious about how AI can enhance productivity, decision-making and customer outcomes, and who are open to learning and adapting as this space evolves.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!