Servicenow & Automation Lead — Service Management Analyst

Arup; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global engineering firm is seeking a Service Management Analyst in Durban to innovate service management solutions using ServiceNow. The ideal candidate will analyze service needs, design processes, and collaborate with stakeholders for automation opportunities. Experience with service management platforms and agile development is preferred. This role offers a competitive benefits package that supports health, wellbeing, and career development.

Benefits

Health benefits

Career development support

Wellbeing programs

Qualifications

• Experience analyzing service needs and designing processes.
• Familiarity with automation opportunities and collaboration with stakeholders.

Responsibilities

• Innovate service management solutions using ServiceNow.
• Analyze service needs and design effective processes.
• Collaborate with stakeholders for automation opportunities.

Skills

Service management platforms

Agile development

Process design

Tools

ServiceNow

Job description

A global engineering firm is seeking a Service Management Analyst in Durban to innovate service management solutions using ServiceNow.

The ideal candidate will analyze service needs, design processes, and collaborate with stakeholders for automation opportunities.

Experience with service management platforms and agile development is preferred.

This role offers a competitive benefits package that supports health, wellbeing, and career development.