Regional Manager

Top Vitae; Oos-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Top Vitae is seeking a Senior Operations Manager to oversee regional performance, develop teams and maintain high standards of service. You will drive budgets, sales plans, client retention, and governance across multiple sites in the Eastern Cape region.

Ideal candidates will have 10+ years in managerial roles within a service-focused industry, strong people leadership, and proven experience in budgeting and forecasting. Willingness to travel and valid driver’s license are required.

Qualifications

• Grade 12 or equivalent qualification.
• Business-related degree is advantageous.
• Minimum of 10 years managerial experience in a service industry.
• Proficient in Microsoft Office suite.
• Proven track record in both operational and sales management.
• Proven track record in good people management, team building and leading skills.
• Budgeting, forecasting, and financial analysis skills.
• Talent development, coaching, and succession planning.
• Valid driver’s license and own vehicle essential.
• Must be prepared to travel regularly.

Responsibilities

• Oversee branch operations and drive performance in line with business plans.
• Manage operations across multiple sites and ensure cost-effectiveness.
• Develop and implement regional sales plans and budgets.
• Prepare reports for senior management and monitor KPIs.
• Ensure compliance with governance, policies and safety standards.
• Lead staff development, coaching, and succession planning.
• Maintain client relationships and service excellence.
• Monitor expenditure and drive debt control and reporting.

Skills

Operations management

Sales management

Budgeting

Forecasting

People management

Strategic planning

Team leadership

Risk management

Education

Grade 12 or equivalent

Business-related degree (advantageous)

Tools

Microsoft Office

Job description

To oversee the operations and the performance of the designated region and to ensure strategic oversight with hands-on management to deliver targets, develop teams and maintain operational standards.

Role:

• Develop and implement an annual budget, business plan which includes a sales plan and strategy in line with the company’s objectives and goals and to execute new business development strategies and client retention relationships to meet and exceed targets.

• Maintain sound relationships with internal and external clients, third party service providers and other stakeholders.

• Develop and execute regional sales plans and strategies.

• Prepare sales forecasts and budgets.

• Prepare and present regional reports for senior management.

• Implement, monitor and manage sales targets and GP margins to achieve budgets.

• Execute new business development strategies and client retention relationships to meet and exceed targets.

• Manage and monitor all departmental/branch expenditure.

• Ensure staff are empowered and motivated to deliver service excellence.

Responsibilities / Duties:

Operational requirements

• Manage branch performance in line with business plans.

• Oversee daily operations and performance across multiple sites.

• Plan and evaluate operations to be cost-effective.

• Ensure corporate governance compliance.

• Manage and monitor risk management compliance.

• Manage and implement client SLA’s and ensure appropriate insurance cover is in place prior to placement of assignees.

• Manage and maintain branch data files as per company policies and procedures.

• Ensure maintenance of company vehicles in accordance to company policies and procedures.

• Ensure accurate and timely submission of reports, maintain records, and provide feedback to management.

• Ensure compliance with policies and practices.

• Ensure standard operating procedures as well as KPI measures are developed, implemented and monitored.

• Ensure Health and Safety compliance.

• Conduct regular site and client visits to assess operations, compliance, and customer service.

Sales and Marketing:

• Develop, manage and nurture new business partnerships and accounts to accomplish volume and exceed targets.

• Target new sales opportunities, initiate and monitor action plans to secure new business.

• Establish relationships with key decision makers at existing clients to enhance client / contractor retention.

• Manage the performance and activities of the business unit.

• Set, monitor, and report on KPIs, sales targets, and budgets.

Financial Reporting:

• Ensure financial reports are submitted to timeously, as and when required.

• Ensure submission of monthly sales flash reports by the first working day of every month.

• Ensure the debtors aging is kept current and escape where necessary.

People Management:

• Ensure all staff adhere to standard operating procedures and safety protocols.

• Manage the performance of branch employees according to policies and procedures.

• Ensure all staff are adequately trained in terms of their duties and legal requirements.

• Ensure compliance to labour legislation in terms of applicable laws.

• Monitor training plans for staff and monitor growth and development of staff.

• Plan and adjust staff workloads and allocate daily tasks to team members.

• Provide advice, coordination and support to team members.

• Recruit, training, mentor, and evaluate staff.

• Management of staff reporting plans and reports.

• Manage and maintain staff and assignee files.

Requirements:

• Grade 12 or the equivalent qualification.

• A business-related degree is advantageous.

• Minimum of 10 years managerial experience in a service industry.

• Proficient in Microsoft Office suite.

• Proven track record in both operational and sales management.

• Proven track record in good people management, team building and leading skills.

• Budgeting, forecasting, and financial analysis skills.

• Talent development, coaching, and succession planning.

• Valid driver’s license and own vehicle essential.

• Must be prepared to travel regularly.

Please consider your application unsuccessful if you do not receive a response within two weeks of applying.