Service Manager (Africa)

RateHawk; South Africa; Sur place; ZAR 420 000 - 620 000; Plein temps

Avantages offerts par ce poste

Remote work

Competitive salary

Dynamic team

Growth opportunities

Learning & development

Corporate discounts

Résumé du poste

RateHawk, a fast‑growing travel‑tech company, seeks a Service Manager to own relationships with top B2B partners in Africa. You will resolve issues, monitor cases in our CRM, and drive client satisfaction from your remote base.

You’ll report on service metrics using Tableau and SQL, collaborate with ops, support, and tech teams, and help turn partners into long‑term fans.

Qualifications

• Fluent in English, both written and spoken.
• Experience with CRM systems and dashboards.
• Fast learner with ability to grasp new information quickly.
• Capable of multitasking and handling pressure.
• Empathetic with strong customer focus.
• Experience in travel industry or B2B service management is a plus.

Responsabilités

• Be the go-to for top clients; handle escalations and complex issues.
• Monitor ongoing cases in the CRM; intervene before blockers arise.
• Send regular client updates and ensure satisfaction with service levels.
• Track performance using Tableau and SQL; prepare regular reports.
• Represent clients in meetings; relay needs to internal teams.

Connaissances

English (advanced)

CRM tools

Tableau

SQL

Multi-tasking

Empathy

Travel industry

Description du poste

Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English fluently? We’re looking for a Service Manager to take care of our top B2B partners in Africa. If you love helping people, keeping things running smoothly, and turning clients into long‑term fans — we’d love to have you join our fast‑growing international travel‑tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Responsibilities

• Support Our Top Clients: Be the go‑to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Qualifications

• Language Skills: Advanced level of English – you’ll need to speak and write fluently.
• Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
• Quick Learner: Ability to grasp new information quickly and focus on results.
• Multi‑Tasker: Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!).

Benefits

• Remote Work: Work from the comfort of your home!
• Salary: Base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process

• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!