Service Engineer

Tetra Pak; Cape Town; On-site; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Market competitive compensation

Job summary

Tetra Pak is seeking an experienced Service Engineer based in Cape Town, South Africa, to join the Customer Service Operations team. The role requires extensive travel (approximately 75%) to customer sites across Southern Africa and acts as the primary technical contact ensuring exceptional service delivery and relationship management.

You will lead installation, maintenance and troubleshooting of processing equipment, with a focus on instrumented systems, pumps and homogenizers.

Qualifications

• Trade-tested/technical qualification in a relevant field.
• Min. five years in the Food & Beverage industry.
• Strong mechanical and electrical capabilities for processing equipment.

Responsibilities

• Lead installation, commissioning and preventive/corrective maintenance of processing equipment.
• Diagnose and troubleshoot mechanical, electrical and automation systems.
• Conduct root cause analysis and implement permanent solutions.
• Provide operator training at customer sites.
• Ensure food safety, QA and OHS compliance.
• Develop knowledge through certifications and knowledge sharing.
• Prepare and submit service reports and related documentation.

Skills

Process instrumentation

Installation & maintenance

Troubleshooting

Root cause analysis

Leadership

Education

Trade Tested Artisan / Technician

National Diploma (Process Instrumentation / Millwright / Mechanical Fitter)

Tools

Siemens S7 PLC

Troubleshooting tools

Job description

Job Description

Job Title: Service Engineer

Job Location:

Cape Town, South Africa

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are seeking an experienced Service Engineer to join our Customer Service Operations (CSO) team. Based in Cape Town, the successful candidate will deliver services and critical technical support to customers across the Southern Africa region. This role requires a high degree of autonomy and involves extensive travel (approximately 75%) to customer sites often at short notice. You will serve as a primary technical point of contact, ensuring the sustained reputation of Tetra Pak through exceptional service delivery and relationship management.

What You Will Do

• Technical Execution: Lead the installation, commissioning, preventive and corrective maintenance of Tetra Pak processing equipment and components per established global standards.
• Diagnostic & Repairs: Perform comprehensive analysis and troubleshooting of mechanical, electrical and automation systems to ensure equipment performs to defined specifications.
• Root Cause Analysis: Conduct systematic problem-solving to facilitate permanent technical resolutions and escalate complex issues through our established internal channels.
• Operational Training: Facilitate production support and provide technical training to operator personnel at customer sites.
• Quality & Safety Compliance: Ensure all activities adhere strictly to Food Safety regulations, Quality Assurance protocols, and Occupational Health and Safety (OHS) procedures.
• Knowledge Leadership: Drive your technical development by obtaining & maintaining certifications on key components and processing modules. Actively participate in the development of colleagues by sharing technical knowledge and lessons learnt.
• Administrative Diligence: Ensure the timely and accurate submission of service reports, time logs, travel expenses, and formal correspondence.

We believe you have

• Education: Trade Tested Artisan / Technician or National Diploma (Process Instrumentation, Millwright, Mechanical Fitter or similar).
• Experience: A minimum of five years of relevant technical experience within the Food & Beverage industry.
• Technical Proficiency:
• Demonstrated ability in installing, maintaining and troubleshooting process instrumentation, mechanical equipment such as pumps and valves, and processing machinery such as Homogenisers, Centrifugal Separators and High Shear Mixers.
• Automation Skills: experience with Siemens S7-300 / 1200 / 1500 PLC hardware and software skills will be an advantage.
• Methodology: Familiarity with WCM/TPM principles, such as Continuous Improvement, is an asset.

Essential Requirements

• A valid driver’s license and passport.
• A strong mechanical aptitude and attention to detail.
• The ability to manage multiple internal & external stakeholders effectively.
• The ability to work independently and to lead a team of service engineers on larger assignments.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Want to be part of our promise to protect what’s good; for food, people, and the planet? See our careers page for current openings at the company website.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.