Service Desk Analyst

Six Sense Consulting; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Six Sense Consulting seeks an IT service desk/desktop support professional in Cape Town. The role requires hands-on support for Windows and Microsoft 365, plus experience handling ITSM tickets. A relevant IT qualification such as A+ or N+ is preferred, with 2–3 years in a service desk setting.

Certifications or willingness to obtain them are a plus, including Azure fundamentals. The candidate should thrive in a fast-paced environment, service-focused, and capable of working in a professional

Qualifications

• Minimum 2–3 years' experience in an IT service desk or desktop support environment.
• Solid experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience with ITSM ticket logging systems.

Skills

IT support experience

Windows & 365

ITSM ticketing

Education

IT qualification (A+/N+)

Tools

ManageEngine ServiceDesk Plus

Azure Fundamentals (AZ-900)

Job description

Required:

• Relevant IT qualification (A+, N+ or combination thereof).
• Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification.
• Minimum 2–3 years' experience in an IT service desk or desktop support environment.
• Solid experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience with ITSM ticket logging systems.

Preferred:

• ITIL 4 Foundation certification (or willingness to obtain within 12 months).
• Microsoft Azure Fundamentals (AZ-900).
• Experience in a legal, professional services or financial services environment.
• Experience with ManageEngine ServiceDesk Plus.
• Experience with IT asset management processes.