Service Delivery Operations Lead - Upington

Placements24; Cape Town; On-site; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Professional development

Upington location

Job summary

Placements24 is seeking an ambitious Operations Lead specializing in service delivery to oversee Upington operations, drive performance, and align processes with client SLAs to guarantee high‑quality service. You will manage service delivery teams, analyse data, mentor staff, and cultivate a customer‑centric culture, with a Bachelor's degree in a related field preferred.

This role offers a challenging, rewarding opportunity in the Northern Cape, with growth potential and recognition for

Qualifications

• Experience as an Operations Lead or Manager with a focus on service delivery.
• Proven ability to manage operational teams and improve service quality.
• Understanding of service delivery processes and customer relationship management.

Responsibilities

• Lead and oversee day-to-day service delivery operations in Upington.
• Develop and implement strategies to improve service quality and efficiency.
• Ensure SLAs are met and exceeded.
• Manage staffing, scheduling, and equipment resources.
• Monitor performance, analyze data, and drive continuous improvement.
• Train and mentor staff to maintain a high-performance, customer-centric environment.

Skills

Leadership

Service delivery

Data analysis

Team management

Process improvement

CRM knowledge

Education

Bachelor's degree in Business Administration/Management

Job description

Placements24 is seeking an ambitious Operations Lead specializing in service delivery to oversee Upington operations, drive performance, and align processes with client SLAs to guarantee high‑quality service. You will manage service delivery teams, analyse data, mentor staff, and cultivate a customer‑centric culture, with a Bachelor's degree in a related field preferred.

This role offers a challenging, rewarding opportunity in the Northern Cape, with growth potential and recognition for