Service Contract Claims & Analytics Lead

Volvo Group; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Volvo Group Southern Africa (Pty) Ltd is seeking a claims adjudicator to protect the Service Contract fund by reviewing calls, costs and compliance, while providing technical guidance to dealers and stakeholders. You will develop Power BI dashboards and Excel-based reports to support management decisions.

The role reports to the Technical Pricing and Quotation Manager in the Uptime Service Department and demands strong analytical, administrative and communication skills within a vehicle-related

Qualifications

• Grade 12 with N3 or equivalent technical qualification.
• Diploma or bachelor’s degree in technical, business, data or financial discipline is advantageous.
• Power BI training or certification is advantageous, but demonstrated practical capability is essential.
• A financial, cost-management or data-analysis certification is advantageous.
• 5+ years’ relevant experience in commercial vehicle, automotive, technical claims, warranty, service or maintenance contract environment.

Responsibilities

• Review and adjudicate service contract claims for technical validity, accuracy, completeness and compliance.
• Assess diagnosis, failure cause, repairs, parts, labour, service history and supporting documents against contract coverage and repair standards.
• Monitor claim costs, repeat repairs, abnormal trends and dealer behaviour to identify cost leakage, risk and corrective actions.
• Develop and maintain Power BI dashboards and use intermediate to advanced Excel to analyse data, reconcile information and produce management reports.
• Prepare and present concise findings, risks and recommendations to management and relevant stakeholders.
• Provide technical guidance to dealers and internal teams, and communicate disputed decisions professionally and consistently.
• Identify dealer knowledge gaps and deliver targeted training to improve claim quality, compliance and understanding of Service Contract requirements.
• Plan and conduct dealer audits and dealer visits to assess claim compliance, identify risks or process gaps, document findings, and follow agreed corrective actions through to closure.
• Drive continuous improvement through root-cause analysis, process simplification, stronger controls, reporting improvements and practical automation opportunities.
• Prioritise competing demands and shift effectively between claims, escalations, reporting, training, audits and improvement initiatives while meeting deadlines.

Skills

Power BI

Excel

Data analysis

Stakeholder management

Time management

Problem solving

Training/knowledge transfer

Education

Grade 12 with N3 or equivalent

Diploma or bachelor’s in technical, business, data or financial

Tools

Power BI

Excel

PowerPoint

Job description

Volvo Group Southern Africa (Pty) Ltd is seeking a claims adjudicator to protect the Service Contract fund by reviewing calls, costs and compliance, while providing technical guidance to dealers and stakeholders. You will develop Power BI dashboards and Excel-based reports to support management decisions.

The role reports to the Technical Pricing and Quotation Manager in the Uptime Service Department and demands strong analytical, administrative and communication skills within a vehicle-related