Service Advisor - Tools and Machinery - Centurion

Adendorff Machinery Mart; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading machinery company in Centurion, Pretoria is looking for a highly skilled Service Advisor. The role involves acting as the technical liaison between customers and service technicians, ensuring exceptional service and managing repair workflows. Candidates should have experience in similar roles, technical knowledge of tools and machinery, and strong communication skills. This full-time position offers competitive benefits and requires commitment to customer satisfaction.

Benefits

Negotiable salary and benefits

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong understanding of Repairs and Maintenance of tools and machinery.
• Ability to communicate with customers at all levels.

Responsibilities

• Act as a technical product specialist liaison between customers and service technicians.
• Consult with Repairs Technicians regarding necessary repairs.
• Manage and oversee the Repairs division workflow and schedule.

Skills

Technical

Detail-oriented

Excellent communication skills

Knowledge of mechanical systems

Job description

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Centurion, Pretoria Branch, to join our team!

About the Position:

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job Requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills:

• Technical
• Must be able to communicate with customers at all levels
• Must be detail orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience:

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00

About The Employer:

Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.

To apply:

If you meet the requirements of this position please complete the form below, or submit your CV on our website and click on the link "Careers". The Company encourages all designated groups to apply. Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.