Service Advisor - Clicks Centurion

Clicks Group Limited; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited in Centurion is seeking a Service Advisor to oversee POS operations and deliver service excellence at the point of sale. You will direct operational activities, manage stock and cash, train cashiers, schedule staff, resolve customer queries, promote Clicks clubcard, and uphold security and governance.

Superb customer focus and team leadership are essential for success. Join a team committed to service excellence and being the preferred health and beauty retailer, with

Qualifications

• Minimum requirement: Grade 12 with Maths 50% and English 50%.
• At least 1 year of experience in a customer facing retail/FMCG store operations role.
• Numeracy and stock management experience.

Responsibilities

• Direct and control all POS operational activities to deliver fast, friendly service.
• Manage stock, cash controls, shrinkage, and housekeeping to high standards.
• Train and supervise shop assistants and cashiers to deliver service excellence.
• Staffing in line with work schedules and labour policies.
• Resolve customer queries promptly per company policy.
• Promote Clicks Clubcard participation targets.
• Safeguard stock with security measures and returns policies.
• Deliver superior customer service as a brand ambassador.
• Uphold company values and provide updated product knowledge.

Skills

Customer service

Stock management

Leadership

Planning and organising

Problem-solving

Communication

Team supervision

Attention to detail

IR and labour practices

Analysing

Education

Grade 12 with Maths and English

Job description

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.


• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration


• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.


• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.


• To timeously and efficiently resolve all customer queries in line with the Company's policies.


• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.


• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.


• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.


• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.


• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level


• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment


• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles


• Retail/FMCG background and understanding of merchandising and promotions principles


• Knowledge of stock, cost, risk and compliance management procedures


• Knowledge of customer service excellence


• Knowledge of labour legislation and IR practices


• Knowledge of competency based interviewing


• Results and target driven


• Sound managerial skills


• Planning and organising skills


• Problem-solving skills


• Strong customer orientation


• Leading and Supervising


• Delivering Results and Meeting Customer Expectations


• Relating and Networking


• Following instructions and procedures


• Working with people


• Analysing


• Planning and organising


• Coping with Pressures and Setbacks

Contractual hours:

• 45hr 6days

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.