Senior UX Designer

IQbusiness South Africa; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology firm is seeking a Senior UX Designer with over 5 years of experience in financial services. Responsibilities include leading UX design for CRM tools and internal systems, collaborating with stakeholders, and ensuring user-centered designs. The ideal candidate will have expertise in prototyping and Agile methodologies, along with strong communication skills. This role embraces diversity and seeks individuals from previously disadvantaged backgrounds.

Qualifications

• 5+ years’ experience as a UX Designer, ideally within financial services.
• Experience in designing credit or lending products.
• Strong capabilities in UX and UI design.
• Familiarity with Agile methodologies.

Responsibilities

• Lead end-to-end UX design for internal systems and CRM tools.
• Collaborate with product managers and stakeholders on design solutions.
• Translate user needs into intuitive designs.
• Contribute to Agile teams during sprints.
• Deliver high-fidelity UI designs.
• Conduct user research to inform design improvements.
• Ensure consistent cross-platform user experiences.

Skills

5+ years' experience as a UX Designer

Experience designing credit or lending products

Deep understanding of internal systems UX

Experience with Salesforce

Strong prototyping and interaction design skills

Ability to manage cross-platform design

Experience in Agile delivery environments

Strong communication skills

Expertise with design systems

Familiarity with accessibility standards

Tools

Figma

Sketch

Job description

iqx the Technology Division of iqbusiness is seeking a highly skilled Senior UX Designer with a strong background in banking, financial services, or credit products, and a proven ability to design intuitive, scalable solutions for internal systems, platforms, and desktop experiences (e.g., Nova or equivalent). You will play a critical role in shaping user experiences across CRM platforms (Salesforce) and internal applications, ensuring consistency, usability, and innovation in complex financial environments.

Essential Skills & Experience

• 5+ years’ experience as a UX Designer, ideally within the financial services or banking sector.

• Experience designing credit or lending products, or other regulated financial tools.

• Deep understanding of internal systems UX, desktop platforms, or environments like Nova.

• Demonstrable experience with Salesforce, CRM UX, or other enterprise-grade platforms.

• Advanced capabilities in both UX and UI, with strong prototyping, interaction design, and visual design skills.

• Proven ability to manage cross-platform design delivery with a consistent user experience.

• Experienced in Agile delivery environments; able to adapt to fast-paced, iterative workflows.

• Strong communication and stakeholder engagement skills.

• Expertise with design systems and scalable methodologies.

• Familiarity with accessibility (WCAG) and compliance standards in financial UX design.

Key Responsibilities

• Lead end-to-end UX design efforts for internal systems, credit product platforms, and CRM tools.

• Collaborate with product managers, engineers, and stakeholders to define user problems and co-create design solutions.

• Translate complex user needs into intuitive and accessible designs for desktop and web-based systems.

• Work closely with Agile teams, contributing to sprint planning, ceremonies, and iterative delivery.

• Deliver wireframes, user flows, prototypes, and high-fidelity UI designs using tools such as Figma or Sketch.

• Maintain and contribute to the evolution of the organization’s design system and uphold design methodology standards.

• Conduct user research and usability testing, synthesizing insights into actionable design improvements.

• Ensure consistent cross-platform experiences and seamless integration across Salesforce, internal portals, and external-facing tools.

• Present concepts and final solutions clearly to senior stakeholders and cross-functional teams.

Please note: iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation, and we embrace diversity and employ previously disadvantaged individuals.