Senior Travel Operations Expert

TravelLab Global AB; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

TravelLab Global AB in Gardens, Cape Town, is seeking a Senior Travel Operations Specialist for the OneTeam. The role delivers end-to-end travel support across Voice, Email, WhatsApp, and chat channels, handling complex ticketing, changes, and refunds with airline policy compliance.

The ideal candidate has 6+ years in travel, advanced Amadeus Cryptic skills, NDC experience, and strong English communication.

Qualifications

• Minimum of 6 years in core travel industry (senior/wholesale or high-volume retail).
• Advanced Amadeus Cryptic proficiency is essential.
• Hands-on experience with NDC platforms and multi-channel CRM/chat tools.
• Excellent written and spoken English communication.
• High school completion required; travel-related tertiary qualification is a plus.
• Calm under pressure, adaptable, fast-paced environment readiness.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Deliver end-to-end travel support via voice, email, and chat channels.
• Handle complex ticketing, changes, refunds, reissues, and fare rules.
• Work with airlines and suppliers to negotiate outcomes and resolve disruptions.
• Maintain SLA adherence and ensure accurate fare constructions.
• Interpret airline policies and ensure compliance with procedures.

Skills

Amadeus (Cryptic)

NDC platforms

CRM tools

English communication

Education

High School completion

Tools

CRM software

GDS experience

Job description

TravelLab Global AB in Gardens, Cape Town, is seeking a Senior Travel Operations Specialist for the OneTeam. The role delivers end-to-end travel support across Voice, Email, WhatsApp, and chat channels, handling complex ticketing, changes, and refunds with airline policy compliance.

The ideal candidate has 6+ years in travel, advanced Amadeus Cryptic skills, NDC experience, and strong English communication.