Global Travel Operations & Support Specialist

Ten Group; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model (Cape Town)

Paid time away

Sabbatical after 5 years

Ten Loyalty Rewards program

Employer-contributed Medical Aid

Remote working holidays

Employee discounts

Job summary

Ten Group is seeking a Travel Operational Support Specialist in Cape Town to act as a go-to expert across travel servicing, ticketing, booking fulfilment and online support. You will resolve issues using Amadeus GDS and NDC channels, support revenue integrity, and ensure consistent operational processes across systems.

The role involves collaboration with internal teams, suppliers and technology partners to deliver a premium member experience across traditional and digital channels.

Qualifications

• Minimum 5 years experience as a fares specialist and/or ticketing travel agent.
• Strong GDS knowledge (Amadeus preferred) including reissues, refunds and fare construction.
• Understanding airline rules, IATA, BSP, fare structures, and online travel platforms.
• Experience with escalations, problem solving and attention to detail.
• Exposure to NDC and modern travel distribution systems; customer-focused.

Responsibilities

• Provide expert support for bookings, amendments, cancellations, reissues and refunds.
• Handle ticketing and servicing using Amadeus GDS, NDC, BSP Link and related systems.
• Support Travel Lifestyle Managers and stakeholders with queries and quality checks.
• Prepare bespoke travel solutions for Centurion Travelling requests and staff travel.
• Maintain traveller profiles, loyalty data and operational documentation.
• Serve as primary online booking support contact for platform issues and escalations.
• Communicate with members by email, phone and web chat.
• Investigate issues across booking platforms and supplier systems to resolve them.
• Manage ADM/ACM investigations, refunds and revenue integrity.
• Liaise with suppliers, finance and internal teams to ensure service delivery.
• Contribute to process improvements, reporting and system enhancements.

Skills

Fares/ticketing expertise

GDS experience (Amadeus)

NDC familiarity

CRM & reporting tools

Analytical problem solving

High-pressure communication

Tools

Amadeus

BSP Link

Farelogix

BA NDC

eGlobal

CRM

Jira

Job description

Ten Group is seeking a Travel Operational Support Specialist in Cape Town to act as a go-to expert across travel servicing, ticketing, booking fulfilment and online support. You will resolve issues using Amadeus GDS and NDC channels, support revenue integrity, and ensure consistent operational processes across systems.

The role involves collaboration with internal teams, suppliers and technology partners to deliver a premium member experience across traditional and digital channels.