Senior Travel GDS Specialist, 24/7 Support

Wns

Cape Town

On-site

ZAR 240,000 - 360,000

Full time

8 days ago

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Benefits offered by this job

Training & development

International client exposure

Century City site

Job summary

WNS South Africa in Cape Town is seeking a Senior Associate Call Centre Agent with GDS expertise to join our corporate travel team. You will support international clients, use Amadeus and Sabre, and deliver accurate fare recommendations in a fast-paced, 24/7 environment.

This role requires 12+ months GDS experience, 2+ years in international contact centres, and strong policy, SLA and cross-team collaboration. Training and development are provided at our Century City site.

Qualifications

12+ months GDS experience is essential.
2+ years international contact centre experience required.
Fares 1 & 2 qualifications preferred.
Experience in complex fare construction, ticketing, BSP processes, and refunds.
Advanced Amadeus and Sabre fare/ticketing knowledge required.
Clear credit and criminal record; Matric is required.

Responsibilities

Work in a 24/7 environment with weekend and shift rotations.
Deliver high-quality customer experience and CSAT scores.
Assist international customers using GDS (Amadeus, Sabre, Galileo) for bookings and ticketing.
Process payments securely in line with policies.
Provide tailored travel recommendations aligning with client requirements.
Adhere to SLAs and travel policies.