Sabre-Native Travel Support Specialist

WNS

Cape Town

On-site

ZAR 200,880 - 290,160

Full time

14 days+

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Job summary

WNS Global Services South Africa is seeking a customer service professional with GDS Sabre experience to deliver high-quality support in a fast-paced travel/airline environment. Your role includes handling multi-channel inquiries, maintaining accuracy, and upholding service levels for clients in South Africa.

Essential qualifications include Sabre proficiency, English fluency, and strong administrative and interpersonal skills.

Qualifications

GDS system experience with Sabre is essential.
Credit and criminal clearances are required.
High proficiency in verbal and written English; knowledge of another SA language is a plus.
Strong interpersonal skills and email etiquette expected.
Proficiency in Microsoft Word, Excel and Outlook.
Knowledge of airline industry, fares and ticketing, and basic GDS knowledge.
Excellent administrative skills, planning, organization and time management.
Attention to detail and accuracy; target-driven; able to manage workflow.

Responsibilities

Identify and understand customer needs and deliver first-class service to boost profitability.
Maintain high standards of customer care across multi-channel interactions.
Work under pressure to meet KPIs and client SLAs.
Collaborate with team members to resolve customer issues and provide effective solutions.