Senior Tour Consultant (Work from Home)

People Dimension; Cape Town; Remote; ZAR 279,000 - 323,640; Full time

Benefits offered by this job

Home Office Setup

Monthly office gatherings

Team weekend retreats

Job summary

A well-established Travel and Tour Consultancy is seeking a Senior Tour Consultant in Cape Town. Responsibilities include maintaining product knowledge, quoting based on client needs, operating tours, and ensuring excellent service levels. The ideal candidate should be detail-oriented, energetic, and able to manage multiple tasks under pressure. The role offers a competitive salary of R 25,000 - R 29,000 CTC pm and the opportunity to work from home with occasional in-person meetings.

Qualifications

• Experience as a tour consultant with a focus on South Africa.
• Ability to maintain effective relationships with agents and clients.
• Energetic and passionate about travel.

Responsibilities

• Maintain product knowledge of accommodation and activities.
• Quote based on clients' needs and liaise with agents.
• Operate tours and manage logistical aspects effectively.
• Ensure adherence to company procedures.

Skills

Product knowledge of South Africa

Quoting skills

Communication skills

Attention to detail

Time management

Teamwork

Tools

Google Suite

LEMAX

TripClip

Wetu

Job description

Introduction

A well-established Travel and Tour Consultancy is looking for an experienced Senior Tour Consultant to join their dynamic company.

Duties & Responsibilities

• Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
• Quoting based on clients needs
• Liaising with agents on requests, bookings, etc.
• Maintaining good relationships with agents and clients
• Operate tours (groups series, once-off groups, FIT’s, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
• Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
• Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
• Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
• Take initiative and ensure attention to detail
• Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
• Put together detailed Travel documents with regard to FIT travellers
• Teamwork and enthusiasm to assist colleagues
• Contributing to team targets
• Energetic and have a passion for learning about travel
• Time management: ability to prioritise, plan and meet deadlines
• Effective verbal and written communication - internally as well as externally
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume - be able to multitask
• General administration such as filing
• Solving problems and/or help finding solutions for problems
• Assist with crisis management
• Assist with handling of complaints by gathering feedback from suppliers, guides, etc
• Assist with annual tour series/once-off costings and proposals

Package & Remuneration

R 25 000 - R 29 000 CTC pm. (Depending on experience)

• Establish a home Office Setup & ability to work from home full time
• Attend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office get together and twice a year team weekend)