Senior Telco IT Business Analyst - OSS/BSS Transformation

iOCO Pty Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications IT firm in Johannesburg seeks an experienced Business Analyst to drive OSS/BSS transformation initiatives. The successful candidate will engage with stakeholders, document requirements, and design customer journeys. Qualified professionals with 7-10 years of relevant experience and certifications such as CBAP or AgileBA are encouraged to apply. The role requires expertise in process modelling and a strong understanding of telecommunications IT delivery.

Qualifications

• 7–10 years of experience in telecommunications IT.
• Strong knowledge of OSS/BSS processes.
• Familiarity with integration/API-led delivery.

Responsibilities

• Analyse and document functional and non-functional requirements.
• Model as-is and to-be business processes.
• Develop user stories and acceptance criteria.
• Prepare business cases and maintain traceability matrices.
• Collaborate with teams and support review checkpoints.

Skills

Requirements analysis

Process modelling

Stakeholder engagement

Agile methodologies

OSS/BSS transformation

Education

IIBA ECBA, CCBA or CBAP

BCS/ISEB Business Analysis Certification

AgileBA Certification

PSPO / CSPO (Scrum Product Owner)

Job description

A leading telecommunications IT firm in Johannesburg seeks an experienced Business Analyst to drive OSS/BSS transformation initiatives. The successful candidate will engage with stakeholders, document requirements, and design customer journeys. Qualified professionals with 7-10 years of relevant experience and certifications such as CBAP or AgileBA are encouraged to apply. The role requires expertise in process modelling and a strong understanding of telecommunications IT delivery.