Senior Systems Engineer — MSP Escalation Expert

Gxa; South Africa; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

GXA is seeking a Senior Systems Engineer (L3) to serve as the primary escalation point for the most complex service issues across client environments. You will own tickets end-to-end, drive root-cause analysis, and mentor L1/L2 staff while strengthening standard methodologies.

The role requires hands-on expertise across servers, cloud services, identity, endpoints, and networking, with a focus on advanced networking and firewall troubleshooting in MSP environments.

Qualifikationen

• Senior-level MSP support experience with the ability to independently resolve complex tickets across multiple technology domains.
• Proven experience as an L3 or senior escalation engineer in a managed services environment.
• Strong hands-on experience supporting core MSP platforms, including Microsoft 365 and Azure, Active Directory, Exchange, Windows Server, virtualization, and endpoint management.
• Demonstrated ability to own tickets end-to-end, perform root cause analysis, and implement permanent fixes.
• Solid practical networking experience, including firewall configuration and troubleshooting, VLANs, routing, VPNs, and subnetting.

Aufgaben

• Act as the final escalation point for the most complex service issues across client environments.
• Own issues through to resolution, reducing ticket reassignment and cross-team dependencies.
• Provide deep technical support across MSP platforms and infrastructure (servers, cloud services, identity, endpoints, networking).
• Lead advanced networking and firewall troubleshooting when required and drive rapid, accurate resolutions.

Kenntnisse

MSP escalation

Networking

Firewalls

Azure

Active Directory

Windows Server

VMware

Endpoint management

Documentation

Troubleshooting

Tools

RMM

PSA

Jobbeschreibung

GXA is seeking a Senior Systems Engineer (L3) to serve as the primary escalation point for the most complex service issues across client environments. You will own tickets end-to-end, drive root-cause analysis, and mentor L1/L2 staff while strengthening standard methodologies.

The role requires hands-on expertise across servers, cloud services, identity, endpoints, and networking, with a focus on advanced networking and firewall troubleshooting in MSP environments.