Senior SaaS Support Consultant – Microsoft 365 & SharePoint

Parvana; Cape Town; Hybrid; ZAR 480,000 - 650,000; Full time

Job summary

Join Parvana as a Senior Support Consultant in Cape Town. In this hybrid role, you'll resolve complex incidents, provide consultative guidance on product architecture, and ensure SLA compliance. With a focus on Microsoft 365 and SharePoint Online, you will work to champion customer feedback and mentor team members.

The ideal candidate has 5-7 years of experience in technical consulting or SaaS support, excellent communication skills, and the ability to lead high-stakes client interactions. A collaborative and diverse environment awaits you.

Qualifications

• 5 - 7 years of experience in technical consulting or SaaS product support.
• Hands-on work with Microsoft 365 and SharePoint Online for at least 4 years.
• Strong communication skills for high-stakes client management.

Responsibilities

• Resolve complex incidents as a senior escalation point.
• Provide product architecture guidance to customers.
• Champion customer feedback and mitigate adoption risks.
• Ensure SLA compliance and drive performance improvements.
• Deliver specialized training and develop troubleshooting playbooks.
• Mentor consultants and elevate team capabilities.
• Lead smoke testing during deployments.
• Advise on SharePoint architecture and oversee updates.

Skills

Technical consulting

SaaS product support

Incident management

Client interactions

SharePoint Online

Microsoft 365

Tools

Power Automate

Job description

Join Parvana as a Senior Support Consultant in Cape Town. In this hybrid role, you'll resolve complex incidents, provide consultative guidance on product architecture, and ensure SLA compliance. With a focus on Microsoft 365 and SharePoint Online, you will work to champion customer feedback and mentor team members.

The ideal candidate has 5-7 years of experience in technical consulting or SaaS support, excellent communication skills, and the ability to lead high-stakes client interactions. A collaborative and diverse environment awaits you.