Senior Rugby Specialist

Craven Cottage CC; Randburg; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Craven Cottage CC in Randburg is seeking an experienced Events Operations professional to manage delivery of diverse events, coordinate group travel and ensure on-time, within-budget execution. You will work closely with the GM and travel team to price, plan, and deliver client-focused solutions, maintain relationships, and drive margins while upholding high service standards.

The role requires a mature, professional approach, strong planning and communication skills, and the ability to lead a

Qualifications

• Matric/Grade 12 completed.
• 15 years travel experience in sports group travel.
• Experience coordinating domestic and international group travel, incentives and events.
• Ticketing with complex routings; Amadeus knowledge.
• Strong MS Office skills.
• Tourplan knowledge preferred.
• Excellent planning and decision-making skills.

Responsibilities

• Manage overall delivery of event / project.
• Identify key activities and priorities aligned with timelines and budgets.
• Implement operations plan and solutions in line with business plans.
• Ensure client retention and satisfaction; deliver best price and product.
• Set and manage performance targets for the team and lead by example.
• Maintain working knowledge of policies and government regulations.

Skills

MS Office

Problem solving

Communication

Project Management

Integrity

Education

Matric / Grade 12

Tools

Amadeus

Zoho CRM

Tourplan

Job description

Duties:

• Effectively manage various events to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets.
• Pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
• Work together with the Travel team in creating a high level and standardised output of work.

Client Relationships:

• Ensure client expectations are met and the highest delivery of service is driven through the business.
• Ensure that clients are offered the best available price and product.
• Continually look at creative ideas and review products which are offered to clients.
• Build new and nurture existing relationships with clients.
• Establish and maintain good relationships with all staff.
• Ensure effective communication with staff and clients at all times.
• Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
• Ensure minimum standards are set and measured
• Follow-up with clients and any leads

Event Management:

• Manage overall delivery of event / project
• Identifying key activities and priorities which tie in with timelines and strategies specifically in the Events environment.
• Implement and communicate operations plan and solutions in line with the business plans and budgets
• Ensure existing client retention and satisfaction
• Set and manage performance targets for the team
• Promote high motivation of staff and lead by example
• Ensure professional management standards are adhered too and staff members respect for skill and charisma
• Maintain working knowledge of policies and relevant government regulations
• Set, monitor and drive operations goals
• Maintain overall budget and measure profitabilityWork closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
• Report on operations performance on weekly / monthly basis in form of a report
• Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
• Manage delivery and logistics for groups and events

Requirements:

• Matric / Grade 12
• Must understand Sports Operations
• Must have 15 years Travel experience
• Experience in coordinating all aspects of domestic and international Group travel, Incentives and Events
• Experience in travelling with groups on outbound, domestic and inbound incentives or groups
• Ticketing experience with complex routings – Amadeus knowledge
• Strong MS Office skills
• Strong product knowledge
• Tourplan knowledge would be preferred
• The ability to manage large sport groups and events
• Zoho knowledge and execution
• Knowledge of customers’ needs and products.
• Knowledge of policies and procedures.
• Knowledge of Quotation Sheet / Costings as required to package product
• Documentation Management skills
• Ability to actively improve margins within business unit
• Ability to proactively lead the operations team
• Handling of complaints professionally
• Problem Solving
• Continually exceed the customer expectation
• A mature approach when dealing with people
• Confidentiality, tact and discretion when dealing with people
• Excellent planning and decision-making skills
• Good conflict resolution skills
• Good verbal and written communication skills
• Integrity and Honesty
• Project Management skills