Senior Cricket Specialist

Craven Cottage CC; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Craven Cottage CC in Gauteng is seeking an experienced events and travel operations professional to manage large sport groups and events.

You will work with the product development team to produce outputs, maintain client relationships, and ensure accurate documentation, proposals and budgets. Strong MS Office, Tourplan, Zoho and Amadeus skills are required. This on-site role demands travel coordination and a mature, detail‑oriented approach.

Qualifications

• Matric / Grade 12 is required.
• Experience in sports operations and large group travel.
• Experience coordinating domestic and international group travel and events.

Responsibilities

• Manage events to meet deadlines, margins and turnover targets.
• Support Product Development by producing high level outputs.
• Maintain client relationships and deliver high service levels.
• Lead operations with the team and drive margins.
• Manage delivery and logistics for groups and events.

Skills

Event management

Team leadership

Negotiation

Problem solving

Communication

Attention to detail

Education

Matric / Grade 12

Tools

Tourplan

Zoho

Amadeus

MS Office

Job description

Duties:

• Effectively manage various events to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets.
• Pro-actively assist in Product Development team in creating a high level and standardised output of work.

Client Relationships:

• Ensure client expectations are met and the highest delivery of service is driven through the business.
• Ensure that clients are offered the best available price and product.
• Continually look at creative ideas and review products which are offered to clients.
• Build new and nurture existing relationships with clients.
• Establish and maintain good relationships with all staff.
• Ensure effective communication with staff and clients at all times.
• Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
• Ensure minimum standards are set and measured
• Follow-up with clients and any leads

Technical Skills:

• The ability to manage large sport groups and events
• Tourplan knowledge and execution.
• Zoho knowledge and execution
• Knowledge of customers’ needs and products.
• Knowledge of travel policies and procedures.
• Quotation Sheet / Costings as required to package product
• Documentation Management of all groups
• Actively improve margins within business unit where possible
• Proactively lead the operations team through positive intervention

Customer Care:

• Handling of complaints professionally
• Problem Solving
• Continually exceed the customer expectation

Event Management:

• Manage overall delivery of event / project
• Identifying key activities and priorities which tie in with timelines and Events strategies and specifically the Events environment.
• Implement and communicate operations plan and solutions in line with the business plans and budgets
• Ensure existing client retention and satisfaction
• Set and manage performance targets for the team
• Promote high motivation of staff and lead by example
• Ensure professional management standards are adhered too and staff members respect for skill and charisma
• Maintain working knowledge of policies and relevant government regulations
• Set, monitor and drive operations goals
• Maintain overall budget and measure profitability
• Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
• Report on operations performance on weekly / monthly basis in form of a report
• Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
• Manage delivery and logistics for groups and events

Requirements:

• Matric / Grade 12
• Must understand Sports Operations
• Must have 15 years Travel experience
• Experience in coordinating all aspects of domestic and international Group travel, Incentives and Events
• Experience in travelling with groups on outbound, domestic and inbound incentives or groups
• Ticketing experience with complex routings – Amadeus knowledge
• Strong MS Office skills
• Strong product knowledge
• Tourplan knowledge would be preferred
• A mature approach when dealing with people
• Confidentiality, tact and discretion when dealing with people
• Excellent planning and decision-making skills
• Good conflict resolution skills
• Good verbal and written communication skills
• Integrity and Honesty
• Project Management skills
• Good Problem-solving skills
• Negotiation and liaison ability
• Research, Organisational and presentation skills
• Attention to detail
• Ability to work long hours and weekends
• Ability to achieve annual sales targets and annual business growth
• Ability to manage client expectations